CITGO Revolutionizes Fuel Payment Experience with Club CITGO App Integration

In a noteworthy move aimed at enhancing customer convenience, CITGO Petroleum Corporation has merged its payment features into the Club CITGO app. This consolidation simplifies the process of earning loyalty rewards while refueling, a change that many customers had been eagerly anticipating. The newly updated app promises a more seamless experience in managing rewards, making payments, and accessing account information—all within a single platform.

Streamlined Features for Enhanced User Experience

Before this enhancement, CITGO customers were required to juggle between two apps: Club CITGO and CITGO Pay, which led to frustration for many users. In response to customer feedback, CITGO has prioritized user experience by integrating these functionalities into one comprehensive app.

Joey Low, Manager of Loyalty and Marketing Programs at CITGO, emphasized that the aim of this update is to provide a more intuitive and integrated experience. The revamped app not only streamlines transaction processes but also incorporates advanced security protocols to protect customer information. According to Low, this latest rollout directly addresses the common complaints about app management inconvenience.

New Features of the Club CITGO App

Instant Fuel Rewards

Members can earn instant discounts on fuel purchases, and special bonus days throughout the month will reward them with even larger discounts. This feature encourages customers to engage with the app more frequently while providing real-time savings.

Personalized Offers

Leveraging data from members' purchasing habits, the app delivers tailored promotions, ensuring members receive relevant deals designed to enhance their overall experience. This lifecycle marketing strategy symbolizes a shift towards a more customer-centric approach in retail.

Faster Payments with Biometrics

The updated app allows users to authorize transactions through biometric measures, eliminating the need to remember passwords. This added convenience can make payments smoother and quicker, particularly for on-the-go customers.

Enhanced Security Features

With increasingly sophisticated cyber threats, CITGO has taken measures to bolster security within its app. The new features are designed to safeguard account information and personal data, offering peace of mind to users as they navigate fuel transactions.

Transitioning to the New App

It’s important to note that as of April 1, 2025, the CITGO Pay app was deactivated, meaning that all mobile transactions will be carried out within the Club CITGO app henceforth. Customers are encouraged to download or update to ensure they have access to the latest features and promotions.

CITGO aims to provide an even more user-friendly experience moving forward, with plans for additional innovations to be unveiled later this year. For those looking to learn more or begin using these functionalities, further information can be found on their website at www.ClubCITGO.com.

About CITGO Petroleum Corporation

CITGO is recognized as a leader in the refining industry, operating under the CITGO brand. The company operates three refineries located in Lake Charles, Louisiana; Lemont, Illinois; and Corpus Christi, Texas. CITGO's facilities include 42 active terminals and networks that distribute transportation fuels, lubricants, and petrochemical products. With a workforce of approximately 3,300 employees, CITGO stands as the fifth-largest independent refiner in the United States with a combined crude capacity that approaches 807,000 barrels per day.

With this merger of apps, CITGO reaffirms its commitment to enhancing customer interactions, ensuring that every visit to the pump is as efficient and rewarding as possible.