NJM Insurance Group Acknowledged as Top Auto Insurer in the Mid-Atlantic Region for Customer Satisfaction by J.D. Power

NJM Insurance Group Ranks #1 in Customer Satisfaction

In an impressive achievement, NJM Insurance Group has secured the top position in the J.D. Power 2025 U.S. Auto Insurance Study for the Mid-Atlantic Region. According to the study, NJM scored an impressive 721 on a scale of 1,000, surpassing the regional average by 65 points. This distinction highlights NJM's commitment to excellence in customer satisfaction across several critical dimensions, including trust, pricing, service, and product offerings.

A Testament to Dedication and Service

Mitch Livingston, NJM's President and CEO, expressed pride in this accomplishment, stating, "This award reflects the trust our policyholders place in the service we provide and is a testament to the dedication of our employees, who work to enhance the customer experience every day." This sentiment resonates with the values that NJM has upheld since its inception in 1913—a company that prioritizes customer satisfaction and community service.

Key Factors in the Ranking

The J.D. Power Auto Insurance Study evaluates customer satisfaction based on seven key dimensions: trust, price for coverage, employee interaction, ease of doing business, product and coverage options, problem resolution, and digital interaction. NJM excelled in all these areas, affirming its reputation for outstanding service and comprehensive offerings. According to Carol Voorhees, NJM's COO, this recognition is particularly meaningful as it is grounded in customers' feedback.

For NJM, customer feedback is critical for ongoing improvement and growth. "As we continue to grow, we remain focused on listening to our policyholders and meeting their needs with the same care and attention that have guided us for over a century," Voorhees remarked, underscoring the company's commitment to adapting to customer needs.

Recognition Over the Years

Notably, NJM's commitment to customer satisfaction is not new. In 2024, the company was awarded the J.D. Power Auto Claims Satisfaction trophy and has maintained the J.D. Power Auto Claims Certification for seven consecutive years. These accolades serve as testaments to NJM's consistent performance in meeting and exceeding customer expectations in claims processing and service delivery.

About NJM Insurance Group

Founded more than a century ago, NJM Insurance Group has become one of the leading property and casualty insurers in the Mid-Atlantic region. The company operates on a mutual insurance model, aiming exclusively to benefit its policyholders. NJM has consistently received an AM Best Financial Strength Rating of A or higher for over 90 years, showcasing its financial stability and reliability.

NJM offers a wide range of personal insurance products across several states, including Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. They also work with a network of independent agents to provide business insurance solutions in various regions.

For those interested in learning more about NJM Insurance Group and their offerings, additional information is available on their official website, njm.com.

As NJM continues to lead in customer satisfaction, this recognition by J.D. Power further strengthens its position as a trusted provider in the auto insurance market, reassuring policyholders that they are in capable hands.