#Japan #Tokyo #Wealth Management #online consultation #Mizuho Bank

Mizuho Bank Expands Online Wealth Design Offices

Mizuho Bank, under the leadership of President Katsuhiko Kato, is set to enhance its online asset management services with the establishment of a new wealth design office in the Shiba area by March 2026. As customer needs evolve with the digital age and diverse lifestyles, the bank has been proactively addressing these transformations by strengthening its remote service channels. This initiative follows a significant increase in online consultations, which have more than doubled compared to the previous year, indicating a robust demand for flexible financial support.

In recognition of the difficulties faced by working individuals who often find it hard to visit branches during weekdays, Mizuho Bank is focusing on providing online consultations. This approach allows customers to engage with advisors during lunch breaks or on weekends, eliminating the need for travel and enabling meetings to be arranged at their convenience. Through multiple short sessions, the bank aims to assist clients in managing their assets in a way that aligns with their schedules. Additionally, customers have access to dedicated advisors who can consistently provide tailored information, ensuring that asset management remains coherent regardless of the client's location.

The idea behind the expanded wealth design offices is to offer high-quality financial services that are readily accessible and flexible to match the customer’s lifestyle. Mizuho Bank is committed to being a supportive financial partner, continuously adapting its services to meet the evolving needs of its clientele.

What is the Mizuho Bank Wealth Design Office?

In line with the increasing diversity in customer needs regarding financial services, particularly in asset management consultations, Mizuho Bank is launching dedicated online offices that cater specifically to these requirements. These offices are staffed by specialized life planners who will offer consistent support, providing a sense of security and closeness through remote consultations.

Features of the Mizuho Bank Wealth Design Office

1. Dedicated Life Planning Advisors
Experienced advisors holding financial planner qualifications will guide customers in achieving their life plans by building long-term relationships and helping them find the best fitting options from a wide array of choices.

2. Seamless Multi-Channel Integration & LINE Consultations
The wealth design office features integrated channels including online, phone, and LINE services. Regardless of the channel used, consultation records are shared, preventing the need to repeat information and enabling a smoother interaction experience. The LINE consultation service allows for a 24/7 support system, with responses managed within designated hours, thus enhancing convenience for all clients.

3. AI-Enhanced Support
With the introduction of generative AI, Mizuho Bank is set to offer rapid and high-quality proposals tailored to individual customer needs, significantly improving overall service comfort and usability.

Moving forward, Mizuho Bank plans to double the number of dedicated life planning advisors to better serve a growing clientele. The effort includes a goal to double the number of customers utilizing online consultations while prioritizing recognition of the service and convenience. Furthermore, the bank aims to maintain a customer satisfaction rate exceeding 90%, ensuring personalized and continuous support tailored to each client's unique needs.

Online Video Featuring Nana Eikura

To promote these new initiatives, Mizuho Bank will release a web movie featuring actress Nana Eikura, depicting her as a friendly and trustworthy advisor engaging in online asset management consultations. This film aims to present the relatable and supportive nature of the bank’s services as they relate to client life plans and aspirations.

Video Details

• - Title: “Shall We Talk Online?”
• - Featuring: Nana Eikura
• - Release Date: December 8, 2025, at 10:00 AM
• - Available at: Mizuho Bank Official Website

Watch the Video Here

In continuing efforts towards becoming the “most convenient and reliable partner in mass retail,” Mizuho Bank is committed to enhancing seamless and comfortable customer experiences across digital, real-life, and remote service channels.