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SDI Presence Enhances ServiceNow Expertise with David R. Deal's Appointment

As of September 17, 2025, SDI Presence LLC, a prominent name in IT consultancy and managed services, has welcomed David R. Deal as its new Principal Solutions Architect within their ServiceNow division. This strategic hire reflects SDI's commitment to advancing its capabilities in providing top-notch IT solutions to its clients.

David R. Deal joins the firm with over 30 years of extensive experience in IT leadership and a distinctive expertise in ServiceNow, drawn from his expansive career that spans both public and private sectors. His prior role was as a Senior Solutions Consultant at NewRocket, where he was instrumental in modernizing IT operations and meeting various business goals through innovative ServiceNow solutions.

In his new capacity at SDI, Deal is set to lead strategic design and pre-sales engagements throughout the ServiceNow ecosystem. His goal is to guide clients in aligning their overall enterprise architecture with tangible and measurable outcomes. Furthermore, he will work closely with SDI's sales and delivery teams to ensure a seamless transition from conceptual design through to successful delivery of services.

Rusty Putzler, CTO and COO of SDI, expressed enthusiasm about the addition of Deal to their team: "David's depth of ServiceNow expertise and record of driving client success make him an invaluable addition to our growing practice. His ability to translate complex challenges into integrated solutions further strengthens SDI's position as a trusted partner for government, utilities, BFSI, and aviation clients."

David R. Deal is not just a technological expert; he is also a U.S. Navy veteran known for his leadership and mentorship skills. He holds numerous ServiceNow certifications and is revered for delivering high-value solutions, especially in mission-critical environments. His philosophy towards ServiceNow underscores that it's not solely about technology, but about enhancing how individuals and organizations function more effectively in their day-to-day operations. He shares, "I'm proud to join a team that understands this balance and delivers solutions that truly make an impact."

About SDI Presence

SDI Presence LLC has established itself as a leading IT services provider, enabling clients to transition toward secure digital enterprises for over 30 years. They offer managed services focused on multi and hybrid cloud infrastructure, along with consulting and advisory services, work and asset management solutions, and application modernization. Their clientele includes major airports, various utilities, and regulated industry firms, as well as government agencies across the U.S. To stay updated with their latest news and initiatives, connect with SDI on LinkedIn and X (formerly Twitter).

David R. Deal’s appointment is expected to enrich SDI's already robust ServiceNow practice and enhance their service delivery model significantly, aligning IT operations and digital transformation strategies that can meet the evolving needs of clients across different sectors.