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Harmonic Launches cOS SensAI for Enhanced Broadband Operations

Harmonic, a leader in broadband solutions, has recently unveiled its latest innovation, cOS SensAI™. This groundbreaking software-driven intelligence fabric is designed to operate across various vendor platforms, effectively unifying diverse data sources within broadband networks into a cohesive information ecosystem. By doing so, it transforms complex operational metrics into clear and actionable insights. With cOS SensAI, broadband service providers can proactively manage their operations and enhance subscriber experiences, ultimately boosting customer loyalty and improving Net Promoter Scores.

A New Era of Proactive Operations

Nimrod Ben-Natan, the President and CEO of Harmonic, stated that the future of successful broadband services heavily relies on operational intelligence that continuously enhances the subscriber experience while also minimizing operational costs. He emphasized that instead of merely reacting to challenges by switching between multiple dashboards, operators can now utilize their data for actionable insights, enabling them to anticipate future needs. The introduction of cOS SensAI signals a shift towards intelligence-driven operations that cater to broadband providers of all sizes, equipping them with vital insights necessary for smarter decision-making and faster response times.

Real-World Applications of SensAI

Major broadband operators have already begun integrating SensAI within their existing systems and reaping significant rewards. Pragash Pillai, Chief Technology Officer at Hotwire Communications, highlighted the tedious process of correlating operational insights, which typically requires extracting information from numerous disparate systems. With SensAI's capabilities, Hotwire has witnessed improvements in operational transparency, allowing its Network Operations Center and engineering teams to rapidly diagnose and resolve issues.

Troy Goldie, Chief Technology Officer at GCI, further emphasized SensAI’s practical benefits for remote operations in some of the most challenging geographies in Alaska. He explained that the guidance provided by SensAI aids technicians not only in locating issues but also in efficiently resolving them, thus reducing the time needed for repairs. GCI anticipates a decrease in repeat tickets, which indicates the overall health of their network, thanks to this collaboration with Harmonic.

Unlocking New Values for Broadband Operators

Analysys Mason has estimated that the market potential for SensAI stands at around $2.2 billion annually, particularly targeting tier 2 and smaller broadband service providers. According to Senior Analyst Joseph Attwood, the application of AI can greatly enhance network reliability and subscriber experience, provided that operators implement the right foundational platforms. SensAI facilitates seamless data ingestion from various sources, which ultimately replaces fragmented tools and enhances visibility across different systems.

The Core of SensAI

At the heart of SensAI lies a continuously updated real-time model of the operational ecosystem of service providers, which encompasses network devices and their interconnections. This model is enriched by data from thousands of sources, enabling SensAI to correlate data and signals effectively. The system explains the rationale behind each diagnosis and progressively automates repetitive workflows, allowing teams to prioritize network improvements over operational fire-fighting.

Key Benefits of cOS SensAI

• - Transform Operations: By simplifying triage and addressing skill gaps, teams are better positioned to improve the network rather than simply react to issues.
• - Enhance Subscriber Loyalty: Clear and actionable predictions enable operators to improve the quality of subscriber experiences, often before problems are even noticed by users.
• - Reduce Costs: Insights derived per subscriber translate into fewer service calls and more efficient workflows, ultimately resulting in cost savings.

For more details on cOS SensAI, interested parties can visit Harmonic's website. Harmonic is set to showcase this transformative intelligence fabric at Connected Britain on September 9-10, and at SCTE TechExpo in Atlanta from September 29 to October 1.

Harmonic, known for its commitment to innovation and customer-centric approach, continues to lead the way in virtualized broadband solutions, enhancing the overall reliability of multi-gigabit connectivity across the globe.