#Japan #Tokyo #BPO Services #Open Group #Oasis Innovation

Oasis Innovation Joins Open Group

In a significant development within the healthcare industry, Open Group Inc., headquartered in Minato City, Tokyo, has announced the acquisition of all shares of Oasis Innovation Inc., also based in Minato City. The transition, effective from September 1, 2025, marks a strategic expansion for Open Group as it aims to boost its contributions towards improving medical services through technological innovation.

Background of the Group Join

Open Group has been actively working to counteract the decline in the medical industry by supporting healthcare professionals across Japan through the Medical RPA Association. However, approximately 70% of healthcare facilities are currently facing deficits, a concerning trend exacerbated by a shortage of medical personnel and an aging workforce. The organization recognizes the urgency to address these challenges, particularly for maintaining stable healthcare service delivery outside urban areas.

To tackle this, Open Group intends to accelerate its digital transformation (DX) support initiatives. It believes that merely adhering to the vendor model is insufficient for resolving core societal issues or for the evolution of the medical field. Therefore, it plans to engage directly in the healthcare sector through a vision of 'Medical Automation,' aiming primarily at home-care clinics and visiting nursing services.

The company's strategic goal is to develop and provide a hybrid BPO service that fully remotely manages administrative and operational tasks (like handling medical billing and other back-office functions) by leveraging human expertise alongside AI technologies. This approach will ensure a more streamlined and effective healthcare infrastructure, aligning with the goals of healthcare providers across Japan.

Oasis Innovation, on the other hand, has been operating since 2005, focusing on the critical aspect of medical billing. It has established itself as a leader in the field by emphasizing the importance of quality billing processes. Their service, known as the Medical Billing Administrative Center (MedOS), offers Business Process Outsourcing (BPO) solutions not only for clinics but also for a wide range of healthcare facilities, including telemedicine services and real-time outpatient care.

Recognizing the need for efficiency and modernization in their billing processes, Oasis Innovation has identified the necessity of integrating AI and RPA technologies into their operations. The collaboration with Open Group will enable them to enhance their operational capabilities and offer a comprehensive range of BPO services to more effectively address the multifaceted challenges within the healthcare sector.

Future Outlook

The medical BPO market in Japan is projected to reach approximately 270 billion yen by 2024, with an estimated annual growth rate of 8.06%, forecasted to swell to around 560 billion yen by 2033. This includes a crucial segment focused on medical billing outsourcing (receipts), driven by factors such as the declining workforce in healthcare, rising medical costs, and an increased demand for efficient management solutions.

Particularly, the home healthcare sector presents unique challenges that necessitate specialized staffing due to the complexity of billing calculations, which require accuracy to avoid substantial financial repercussions. Therefore, an increased demand for BPO services focusing on administrative aspects, especially billing, is expected as healthcare providers strive for efficiency and improved patient care.

Oasis Innovation and Open Group are set to collaborate on developing their hybrid BPO services, which will expand the range of functions they can provide. This initiative will include document preparation, data registration, and various checks, leveraging Open Group's expertise in AI and RPA. They aim to package these offerings, making them more comprehensive and user-friendly than ever.

The ultimate goal is for the combined efforts of Oasis Innovation and Open Group to position their hybrid BPO services as a standard within the medical industry, thus establishing a dominant market presence.

Insights from Oasis Innovation's CEO

Masakatsu Kusano, the CEO of Oasis Innovation, expressed his excitement about joining the Open Group, stating that they have always aimed to innovate the healthcare field. The collaboration will harness RPA technologies to enhance operational capacity while improving the quality of medical billing. This partnership is expected to provide a wide range of BPO services, ultimately delivering greater value to healthcare providers. Kusano emphasized their commitment to addressing labor shortages and the challenges posed by digital transformation in healthcare by enhancing management efficiency and creating a revolutionary healthcare service landscape.

Company Profiles

Oasis Innovation Inc.

• - Location: 1-4-3 SANKI Shiba Kana 5F, Minato, Tokyo
• - Established: September 12, 2013
• - CEO: Masakatsu Kusano
• - Services: Medical Billing Administrative Center, healthcare support center, training seminars, and publishing.

Open Group Inc.

• - Location: 3-3-1 KDX Nishishimbashi Building 3F, Minato, Tokyo
• - Established: April 2000
• - CEO: Tomomichi Takahashi
• - Services: Pure holding company focused on creating new businesses utilizing smart robots (RPA, AI).

Open Co., Ltd.

• - Location: 3-3-1 KDX Nishishimbashi Building 3F, Minato, Tokyo
• - Established: July 2013
• - CEO: Takayuki Ishii
• - Services: Information processing services utilizing smart robots (RPA, AI), consulting, and digital marketing.