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Netchex Achieves Extraordinary 98% Customer Satisfaction Rate

Netchex, a prominent provider of payroll and human capital management (HCM) solutions, has recently celebrated a significant milestone by earning a 98% customer satisfaction score (CSAT) for the year 2025. This impressive achievement underscores the company’s unwavering commitment to delivering high-quality services, especially for growing organizations with complex operational needs.

In many industries, customer satisfaction metrics hover between 70% and 80%, which is generally regarded as acceptable. Impressively, scores exceeding 90% are celebrated as exceptional benchmarks. Thus, Netchex's 98% satisfaction score stands out as a key indicator of their sustained service excellence and customer dedication.

Building a Better Service Model

In the payroll and HCM sector, where lengthy response times and generic customer support are often the norm, Netchex distinguishes itself through its customer-centric approach. The company's philosophy is centered on providing genuine human support, proactive guidance, and a service model that accommodates the growth and diversity of its clients.

The 98% CSAT score is reflective of comprehensive customer feedback regarding Netchex’s service journey, which includes every aspect from onboarding to day-to-day support. A notable statistic from the company reveals that 90% of customer inquiries are addressed in less than a minute, showcasing their commitment to accessibility and timely responses.

Abhinav Agrawal, CEO of Netchex, emphasizes the critical nature of payroll and HR, stating, "When issues arise within payroll or HR, businesses need a partner who not only answers their call but also comprehensively understands their operational landscape and takes ownership of the solution." The high CSAT score is a testament to the trust that clients place in Netchex and the diligent efforts of the entire Netchex team to maintain that trust.

Customer Voices

Customers across myriad industries echo their satisfaction with Netchex's services. Brenda Nelson, HR Manager at Grants Pass Toyota, shared her experience: "From our initial engagement with Netchex, the implementation team provided step-by-step guidance, addressed all of our concerns, and answered every single question. Once we were operational, the ongoing support from the service team was nothing short of phenomenal; whether it was a simple or complex query, they handled it professionally—often with a cheerful demeanor. That level of dedicated support is invaluable."

Netchex’s services are particularly beneficial for streamlined HR teams in industries characterized by a deskless workforce, such as hospitality, healthcare, financial services, manufacturing, and field operations. By integrating premier service with cutting-edge AI-powered automation, Netchex offers a unified payroll and HCM solution designed to simplify processes, reduce manual tasks, and empower teams to maintain forward momentum.

Celebrating with a National Impact

To commemorate this achievement, Netchex is amplifying its service-first message through a billboard advertisement in Times Square, New York City. This prominent display not only marks a major stride in the company’s growth but also reinforces the core values that have driven Netchex since its inception.

Agrawal remarked, "The Times Square billboard is a testament to the principles that have guided Netchex from the beginning: delivering technology that works alongside service that remains consistently available. Our clientele shouldn't have to choose between exceptional service and efficient technology; they deserve both."

The CSAT achievement alongside the Times Square campaign illustrates a consistent theme in Netchex’s positioning—a commitment to unmatched service coupled with a comprehensive payroll and HCM technology solution, meticulously crafted for the realities of modern business operations today.

About Netchex

Netchex is recognized for its payroll and human capital management platform aimed at supporting growing businesses with lean HR departments and intricate operational requirements. Specifically designed for deskless and distributed workforces, Netchex merges complete payroll, HR, benefits, and compliance tools with industry-leading service. From the initial implementation to continuous support, Netchex prioritizes real-time assistance from real people throughout the entire client journey.