CTI Partnership
2025-07-07 01:59:43

RightTouch and Comdesign Collaborate to Enhance Cloud-Based CTI Solutions in Contact Centers

RightTouch and Comdesign Join Forces for CTI Innovation



Comdesign, a Tokyo-based company, has officially begun collaborating with RightTouch on their cloud-based CTI service, CT-e1/SaaS. The partnership aims to revolutionize the way contact centers operate by integrating RightTouch's service, RightConnect by KARTE. Under the leadership of Kenji Terao, Comdesign specializes in developing scalable and flexible cloud solutions to improve telecommunication frameworks for businesses.

Significance of the Collaboration



The integration of RightConnect by KARTE into the CT-e1/SaaS platform represents a significant advancement in telephony services. This comprehensive collaboration allows agents in contact centers to access real-time data on customers' website interactions, thus providing tailored support even before any inquiry takes place. By efficiently routing calls to the most appropriate operator based on the customer's needs, this innovative system enables the instant grasp of the caller's requirements upon connection. Consequently, it promotes quicker resolutions to problems, significantly enhancing the customer experience.

To learn more about RightConnect by KARTE, please visit: RightConnect by KARTE.

Seamless Integration for Users



Existing clients of CT-e1/SaaS will find that there is no need for additional equipment or complex system integrations to adopt RightConnect by KARTE. This ease of integration ensures that companies already utilizing CT-e1/SaaS can seamlessly transition to improved functionalities without incurring hefty expenses. Moreover, for firms providing contact center solutions, the collaboration enhances accessibility to artificial intelligence tools, which is pivotal given the recent staffing shortages affecting the industry. Thus, the combined offerings aim to alleviate not just operational challenges but also promote streamlined processes and efficiency across various contact centers.

The synergy between RightTouch and Comdesign is set to elevate their Converged Communications Platform (CCP) concept further, aligning perfectly with current trends in digital transformation in customer service sectors.

Upcoming Event: Contact Center Mashup BOX 2025



The details of this partnership will be showcased at the upcoming event, Contact Center Mashup BOX 2025, hosted by Comdesign on July 9, 2025. This event is designed specifically for professionals involved in contact center operations, providing an excellent opportunity to witness the innovative features of the collaboration firsthand.

Event Details


  • - Name: Contact Center Mashup BOX 2025
  • - Date: July 9, 2025, from 11:00 AM to 4:30 PM
  • - Location: 1F and 3F Meeting Rooms, Sabo Kaikan Annex, 2-7-4 Hirakawa-cho, Chiyoda-ku, Tokyo, 102-0093
  • - Admission: Free (Pre-registration required)
  • - Official Website: Comdesign Official Site
  • - Visitor Registration: Register Here

About CT-e1/SaaS



CT-e1/SaaS is Comdesign's flagship cloud-based CTI solution, renowned for its cost-efficiency and the absence of dedicated hardware requirements. It boasts an extensive range of functionalities, catering to the customized needs of different businesses. To date, it has been adopted by over 32,000 seats across 1,825 tenants, showcasing its reliability and versatility in various industry sectors. For more information about CT-e1/SaaS, please visit: Comdesign.

Understanding CCP (Converged Communications Platform)



The CCP framework is an innovative concept that leverages conversation data to improve business operations and create additional value in contact centers. It integrates solutions like text mining and conversation analysis without incurring significant upfront costs or operational burdens. Engaging with CCP ensures that organizations can work towards transforming their contact centers into more efficient and tech-savvy environments.

About RightTouch



RightTouch is focused on enhancing customer support experiences by freeing individuals from negative experiences, and thereby unlocking their potential. They offer an enterprise-level SaaS platform centered on customer support and use generative AI to improve productivity for CS departments, ensuring elevated customer and employee experiences. The startup has various products, including Voice of Customer (VoC) analysis and voice bots, being utilized by major firms in finance, telecommunications, and retail sectors. Visit RightTouch for more detailed information.

About Comdesign



Founded in 2000, Comdesign has established itself in the industry by launching CT-e1/SaaS in 2008. The company is acclaimed for its highly scalable cloud solutions that cater to contact centers of all sizes. The CXaaS model offered by Comdesign, which provides not only essential cloud CTI functions but also the needed engineering support, is changing the landscape for businesses looking to enhance their customer experience strategy. For further understanding, please refer to their published book: CXaaS: A New Cloud Service Model for Proactive IT Utilization.

Contact Information


For inquiries regarding CT-e1/SaaS, please contact:
  • - Comdesign
Phone: 050-5808-5500
E-Mail: sales@comdesign.co.jp

For inquiries about RightConnect by KARTE, please reach out to:
  • - RightTouch
E-Mail: contact@righttouch.co.jp

For press release inquiries, please contact:
  • - Comdesign Marketing Team
Phone: 050-5808-5500
E-Mail: sales@comdesign.co.jp
  • - RightTouch
E-Mail: rt_press@righttouch.co.jp


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Topics Consumer Technology)

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