Empower Federal Credit Union Enhances Banking Experience with Expanded Alkami Partnership and MANTL Integration

Empower Federal Credit Union Enhances Member Experience through Strategic Partnership with Alkami

In a move aimed at modernizing its banking services, Empower Federal Credit Union, based in Syracuse, has announced an expansion of its partnership with Alkami Technology, Inc. The credit union has selected MANTL’s Onboarding Account Opening Solution to improve its retail and business account experiences significantly. This initiative is part of Empower FCU's strategy to foster member growth and enhance its omnichannel banking capabilities.

Elevating Digital Onboarding Experience

With the integration of MANTL's comprehensive suite of omnichannel account opening technologies, Empower FCU envisions a seamless onboarding journey. Members will now have the flexibility to open accounts through various channels including online platforms, mobile applications, in-person visits to branches, or even through field interactions. This versatility aligns perfectly with the credit union’s mission to provide a consistent and frictionless banking experience.

Lori Verzillo, the Senior Vice President and Chief Retail Officer at Empower FCU, expressed enthusiasm about the partnership. She highlighted that MANTL's technology facilitates a modernized account opening process, catering to both online and in-branch customers. “This collaboration will simplify the onboarding process and help us grow, ensuring we meet our members’ needs at every interaction,” Verzillo stated.

Streamlined Processes Lead to Enhanced Member Satisfaction

The partnership aims to make banking smoother and more efficient for both members and staff. Empower FCU projects that account openings can now be completed online in less than five minutes, and in-branch openings in under ten minutes. This swift process is expected to eliminate unnecessary hurdles and elevate overall member satisfaction.

In addition to enhancing the customer experience, the incorporation of MANTL Business Account Opening technology intends to strengthen Empower FCU’s offerings to business members, which is a crucial step in expanding its reach in the business banking sector. Existing members will also find it easier to open additional accounts, thus nurturing deeper financial relationships through a seamless digital platform.

Commitment to Member-Centric Banking

The credit union’s commitment to delivering rapid, intuitive, and adaptable banking experiences is well reflected in this strategic partnership. Taylor Adkins, Vice President of Product Management at Alkami, reaffirmed this sentiment, noting that Empower FCU is dedicated to a member-first approach that improves omnichannel origination processes. The collaboration aims to decrease friction in the customer journey, thereby fostering long-term relationships with both individual and business members.

As Empower Federal Credit Union continues to embrace advanced technology, the integration of Alkami and MANTL's capabilities marks a significant step towards becoming a leader in modern banking experiences. With a rich history since 1939 and a membership base of over 300,000, the organization is persisting in its mission to enhance financial inclusivity and member support.

For further insights into how MANTL can transform existing banking practices or to arrange a demonstration, follow their channels. To understand more about the Alkami Digital Sales and Services Platform and its impact on banking, additional resources are available online.

Stay tuned to find out how Empower FCU continues to innovate in service to its members and the community, ensuring a proactive approach to meet the evolving dynamics of the financial landscape.