#Georgetown #Guyana #AI Decision Intelligence #Newgen Software #Guyana Banking

Newgen's Groundbreaking Executive Roundtable in Guyana

On March 10, 2026, Newgen Software, a leader in AI-driven digital transformation, hosted an exclusive Executive Roundtable in Georgetown, Guyana. The event was aptly titled 'The AI Decisioning Layer for Scaling Speed and Trust' and gathered high-level executives from the nation's banking and insurance sectors to discuss advancements in financial services driven by AI technologies.

With the rapid evolution of market demands and customer expectations, financial institutions in Guyana are increasingly focused on enhancing their service delivery. The roundtable provided a conducive environment for dialogue among CXOs on how AI-first decision intelligence can reshape their operations. As financial services face growing regulatory pressures, the immediate need for instant onboarding, faster credit decisions, seamless policy servicing, and transparent processes has never been more critical.

The discussions highlighted the integration of Content Intelligence, Communication Intelligence, and Data Intelligence to develop a unified decision-making layer that emphasizes accuracy, transparency, and speed. Participants exchanged valuable insights into overcoming regional challenges such as quickening credit turnaround times, enhancing portfolio visibility, mitigating risk leakage, and building stronger customer relationships based on trust.

Aligned with Guyana’s strategic vision toward a 'Digital Guyana,' the conversation also revolved around the government's push for financial inclusion. This includes efforts to facilitate online account openings, electronic loan origination, and effortless digital payments. Notably, the recent realization of the National Payments System (NPS) was acknowledged as a landmark achievement that propels the nation’s digital financial ecosystem forward. Such progress promotes wider access to digital payment methods and strengthens the adoption of financial technology within the region.

Randir Ramkissoon and Shawn Gurcharran from the Guyana Bank for Trade and Industry (GBTI) provided frontline perspectives on the hurdles and opportunities associated with digital transformation in the banking sector. They noted that the rise in customer expectations demands a robust response from financial institutions.

Manish Kumar Dugar, Newgen’s Head of Strategic Accounts for the region, emphasized the importance of AI-first decision intelligence. He remarked, "It is not just a desire but a strategic necessity. Financial leaders must navigate complex regulatory landscapes while meeting consumers' increasing demands for innovation. Today we collaborated to explore ways in which intelligent decision-making can advance speed, control, and trust in our services."

Newgen Software reaffirmed its commitment to supporting Guyana's financial sector through ongoing initiatives focused on capacity-building and executive networking. The session concluded on a high note, with lunch and networking opportunities designed to foster greater collaboration and knowledge sharing across the industry. By maintaining regular engagement and hosting future leadership forums, Newgen aims to accelerate the implementation of AI-powered transformations throughout the region.

Unless otherwise stated, Newgen remains the forefront provider of a unified digital transformation platform. With capabilities spanning across process automation, content services, customer engagement, and artificial intelligence/machine learning, the company empowers businesses globally to realize their full potential. As they strive to simplify operations from onboarding to service requests across various industries, they have solidified their reputation for promoting speed and agility within digital transformation initiatives.

For more detailed insights about Newgen Software and their offerings, visit Newgen Software.