#United States #Kansas City #Roadrunner #Smart Network

Roadrunner's Ambitious Expansion: A New Era in LTL Transportation

Introduction

In a remarkable display of growth and ambition, Roadrunner, renowned as The Greatest Comeback Story in Transportation's History™, is once again accelerating its national presence. This time, the company has unveiled its strategy to introduce more than 100 new lanes while simultaneously establishing Kansas City as a pivotal hub within its Smart LTL network. This extensive expansion adds over 21,000 miles of coverage, promising enhanced connectivity and service to customers across North America.

Major Developments in the Network

Following the introduction of nearly 300 new lanes in March 2025, this recent development signifies Roadrunner’s relentless pursuit of excellence in its service offerings. The company is solidifying its status as a premier carrier within the less-than-truckload (LTL) sector by focusing on direct, long-haul services that prioritize efficiency and customer satisfaction. With the addition of these new routes, Roadrunner is expanding its already reputable Smart Network™, emphasizing streamlined operations.

Expanding Coverage

Roadrunner's service upgrades include several new Guaranteed Lanes, expanding its guaranteed network to over 60 lanes across the nation. Kansas City will serve as a significant new hub, gaining access to over 30 inbound lanes from diverse regions. This strategic move is poised to enhance service delivery throughout the Midwest, further solidifying connections among essential industrial and manufacturing areas.

Roadrunner's latest update brings significant improvements to various regions:

• - Midwest: New lanes from Cincinnati, Cleveland, Detroit, and more will enhance connections to Kansas City, making it a vital link in the region's distribution network.
• - Northeast: Expanding reach includes lanes from major cities such as Boston and New York, ensuring robust long-haul routes linking dense urban centers to the Midwest.
• - Southern US: New routes from cities like Atlanta and Miami open further access to Kansas City, connecting southern shippers to extensive Midwest networks.
• - Western US: A coast-to-coast connection is established with new lanes from cities like San Francisco and Portland, linking them efficiently to the central part of the country.

Service Commitment and Goals

At the heart of Roadrunner's growth strategy lies a commitment to service quality, encapsulated in their Smart Guarantee Lane program. This initiative promises on-time delivery or a free shipment, making significant strides in customer satisfaction. According to Shari Leon, Vice President of Linehaul Operations, “Our commitment to a direct-run Smart Network gives shippers more control and reliability—especially as others in the market contract.” This commitment underscores Roadrunner’s dedication to achieving excellence in transportation.

President and COO Tomasz Jamroz remarked on the impact these expansions have on the overall service level, indicating that the growth allows Roadrunner to move closer to its ambition: becoming the nation’s leading long-haul LTL carrier. The company has recently experienced positive metrics, capturing enhanced Customer Point of View service ratings and reinforcing their focus on operational excellence.

Awards and Recognition

Roadrunner's commitment to service excellence has not gone unnoticed. The company has received multiple accolades, including the Platinum LTL Carrier Award from Echo Global Logistics for outstanding service, the Breakthrough Carrier of the Year Award from GLT Logistics for dedication to innovation, and recognition as one of America's Most Trustworthy Companies by Newsweek™. These accolades reflect Roadrunner's reputation as a top-tier player in the transportation industry.

Conclusion

As Roadrunner continues to usher in a new era of transportation excellence by expanding its network and reinforcing its service policies, the focus remains on providing customers with superior options for their shipping needs. With its recent expansions and dedication to service quality, Roadrunner is positioned to meet the growing demands of modern supply chains and deliver unmatched reliability across North America. As shippers look for efficient, trustworthy, and swift freight solutions, Roadrunner stands ready to meet the challenge head-on.

For anyone looking to ship with one of the most reliable networks in the industry, Roadrunner offers a promising solution marked by its commitment to operational excellence and customer satisfaction.