Altius Link to Present at CCAJ Contact Center Seminar 2025 in Fukuoka

Altius Link to Present at CCAJ Contact Center Seminar 2025

Altius Link Inc., headquartered in Shibuya, Tokyo, will participate in the upcoming CCAJ Contact Center Seminar 2025 scheduled for September 25, 2025, in Fukuoka. This event, organized by the Japan Contact Center Association (CCAJ), aims to address challenges and share successful case studies related to contact center operations, marking its 15th edition.

Overview of the CCAJ Contact Center Seminar

The CCAJ Contact Center Seminar serves as a platform for industry professionals to discuss common issues and solutions concerning contact center operations. The seminar aims to invigorate the sector and promote healthy development within the industry. This year’s themes will highlight crucial topics such as recruitment and retention, AI and supervisor support, and customer harassment countermeasures.

Altius Link's Session Details

During the seminar, Altius Link will focus on the theme “AI & Supervisor Support.” In a rapidly evolving labor market where talent acquisition is increasingly challenging, the implementation of generative AI has emerged as a potential solution. The benefits of employing generative AI in contact centers include increased efficiency and resource management, effectively addressing various operational challenges.

However, many professionals face dilemmas such as not knowing what tasks should be automated or how to utilize AI to achieve efficiency. In this session, participants can expect insights based on real-world experiences in operational reform, including:

- Challenges in Business Design Associated with AI Integration
- Establishment of Operational Frameworks and Guidelines
- Innovative Approaches for Ensuring Stability in the Workplace

By presenting case studies on the utilization of generative AI, Altius Link will shed light on the real experiences of AI adoption in the contact center environment.

Session Information

- Date: September 25, 2025, 15:20 - 16:30
- Theme: “Contact Center × Generative AI × Business Reform: The Realities of Utilizing Generative AI”
- Speakers:

- Takahiro Matsumoto, Manager of Altius Link Corporate Business Headquarters CX Division
- Kazuya Takaguchi, Unit Leader of Suntory Concierge Service

- Moderator:

- Hidenori Takeishi, Lead Supervisor from B-Wise Creation Division

Event Overview

- Date: September 25, 2025 13:00 - 17:50
- Venue: Kyushu Building Conference Room 8A, 1-8-31 Hakataekiminami, Fukuoka
- Organizer: Japan Contact Center Association (CCAJ)
- Registration Fee:

- CCAJ Members: 4,400 JPY
- General public (non-members): 7,700 JPY
For registration, please visit the official site: CCAJ Event Registration

About Altius Link

Altius Link Inc. is a joint venture between KDDI and Mitsui & Co., providing comprehensive BPO services including contact center solutions, back-office operations, sales support, and IT solutions. Combining advanced data utilization with cutting-edge technologies like generative AI, Altius Link drives Business Transformation (BX), enhancing corporate competitiveness. The company's purpose focuses on strengthening connections among people, enterprises, and society, while contributing to sustainable community development.