Sapiens Partners with Leading U.S. Auto Claims Organization for Operational Modernization

Sapiens International Corporation, a prominent provider of software solutions in the insurance sector, is on a mission to revolutionize auto claims processing. Recently, a major state-run auto insurance organization selected Sapiens ClaimsPro as part of a comprehensive modernization initiative, aimed at replacing outdated legacy systems that have been in place for over a decade.

The decision to transition to Sapiens ClaimsPro stems from the need for enhanced operational efficiency and improved compliance with strict government reporting mandates. This shift is particularly significant as the organization aims to streamline its manual processes while ensuring that it does not require an increase in internal staffing. With the ever-evolving landscape of technology, the move to a more modern system appears to be a strategic alignment with industry best practices.

Why Sapiens ClaimsPro?

Sapiens ClaimsPro is a cloud-based, feature-rich software solution that promises to simplify claims management and enhance reporting capabilities. With its advanced, ready-to-use functionalities, the platform allows for seamless configurations without the need for custom development. This user-centric approach minimizes the disruption often associated with technology overhauls.

The features of Sapiens ClaimsPro facilitate intelligent and rules-based workflows, which together aim to reduce claims cycle times and operational costs. The enhanced capabilities for complex case management—including scenarios that may involve fraud or litigation—are designed to empower claims adjusters to execute their duties more effectively.

Elevating the Claims Experience

For claimants and adjusters alike, the transition to Sapiens ClaimsPro is expected to yield a significantly improved experience. Enhanced visibility is a standout feature of this solution, courtesy of its robust reporting tools, which provide comprehensive oversight of claims management processes. As the organization consolidates its outdated systems into a single, scalable platform, it anticipates a substantial decrease in technical debt, freeing up resources for further innovation and improved service delivery.

Roni Al-Dor, the President and CEO of Sapiens, expressed optimism about this collaboration, stating, "We’re proud to support this important organization as they modernize their claims operations. Beyond delivering technology, our role is to be a trusted partner — helping our customers improve efficiency, enhance reporting, and create a foundation for sustainable growth. This project marks a crucial milestone in their digital transformation journey, and we’re excited to be part of it."

Future-Ready Insurance Operations

Sapiens ClaimsPro is designed with the future of insurance in mind. It enables clients to accomplish automatable and auditable processes across all lines of business. The solution's strong emphasis on rules-driven workflows and automated claims assignments enhances the potential for straight-through processing, providing supervisors with insights and control over claims operations. This capability significantly positions Sapiens at the forefront of innovation in the insurance landscape.

As insurers like this leading auto claims organization move toward digital excellence, Sapiens remains committed to providing industry-leading solutions. The company caters to over 600 clients across more than 30 countries, continuously innovating to help its partners navigate the complexities of modern insurance operations. Global recognition, including membership in the prestigious Microsoft Top 100 Partner program, underscores Sapiens’ dedication to being an invaluable ally in the digital transformation of the insurance sector.

For additional information on Sapiens and its offerings, please visit Sapiens.com or follow them on LinkedIn for the latest updates on their technology-driven initiatives.