#United States #Plano #KLAS #FinThrive #Insurance Discover

FinThrive Insurance Discover™ Earns Recognition in KLAS 2025 Report

In its inaugural report, the KLAS 2025 Consistent High Performers report acknowledges FinThrive, Inc., a prominent provider of revenue management SaaS solutions for healthcare. Featured specifically in the Insurance Discovery category, this recognition underscores the significance that healthcare providers assign to AI-driven technologies, which yield outstanding results year after year.

The KLAS report evaluates healthcare software and services vendors based on consistent customer satisfaction over a three-year period for specific products. By analyzing customer responses across six crucial experience categories—culture, loyalty, value, relationship, operations, and services—FinThrive has consistently achieved an impressive score of over 90% out of 100, from December 2021 to December 2024.

Hemant Goel, FinThrive’s president and CEO, expressed gratitude for this honor, stating, “This recognition belongs primarily to our customers, whose collaboration and honest feedback have propelled us towards achieving such a prestigious standing. Their input guides our mission of maintaining exceptional reliability and transparency.” He also commended KLAS for spotlighting industry leaders in customer experience, emphasizing that an outstanding solution alone isn't sufficient to guarantee a premium customer experience—what is necessary is a genuine partnership.

Performance Highlights of Insurance Discover

FinThrive Insurance Discover utilizes innovative algorithms to conduct thorough searches across the entire patient journey, helping to identify missing billable coverage. With its unique data query capabilities and hundreds of permutations, this solution actively encompasses both self-pay and non-self-pay accounts and continuously monitors them from the pre-service stage to post-discharge for up to 12 months.

Backed by KLAS-endorsed technology and a dedicated consulting team focused on optimizing reimbursement strategies, Insurance Discover has successfully unearthed over $8.9 billion in billable coverage for healthcare organizations. Adam Gale, CEO of KLAS Research, noted, “Achieving the status of a KLAS Consistent High Performer implies not just occasional delight of customers, but sustaining that excellence over time. Companies that reach this stage are adept at combining reliable outcomes with proactive partnerships, clear communication, and a commitment to ongoing improvement. Such consistency builds the trust that providers rely on to enhance patient care.”

For organizations aiming to refine their revenue recovery processes, the benefits of FinThrive's Insurance Discover solution and revenue cycle management (RCM) data intelligence platform are indispensable.

About FinThrive

FinThrive is at the forefront of revolutionizing revenue cycle management by embedding innovation and intelligence into its offerings. Its AI-driven software consolidates data and workflow systems, empowering healthcare institutions to boost revenue, curtail expenses, quicken cash flows, and ensure compliance with regulations. As one of the most advanced SaaS platforms available in healthcare today, FinThrive promotes a cohesive, holistic approach to revenue optimization across various facets, including patient access, charge integrity, claims, and contract management, automation, analytics, and education. Three out of five hospitals and health systems in the United States currently place their trust in FinThrive for transforming financial outcomes.

For further information on how FinThrive's Insurance Discover and RCM solutions can support healthcare organizations in enhancing revenue recovery, visit FinThrive.com.

About KLAS

Since 1996, KLAS has served the healthcare IT industry by delivering accurate, impartial insights. Committed to enhancing healthcare globally, KLAS amplifies the voices of providers and payers to shape market trends and technology advancements, continually adapting its research to meet the evolving needs of a sophisticated marketplace.

Explore more details about KLAS and its offerings at klasresearch.com.