Fast Doctor Wins Excellence and Special Jury Awards at the 5th Japan Service Awards

Fast Doctor Achieves Dual Recognition at Japan Service Awards

Fast Doctor, a major player in Japan's healthcare support arena, earned significant accolades at the 5th Japan Service Awards, held on December 9, 2025. This annual event, organized by the Service Productivity Council of Japan, honors innovative and outstanding services across various sectors. Fast Doctor was proud to be awarded both the Excellence Award and the Special Jury Award.

Overview of Fast Doctor's Award-Winning Service

Fast Doctor has revolutionized the way healthcare is delivered in Japan. The platform integrates medical resources and enhances the healthcare provision process through Digital Transformation (DX) and AI Transformation (AX), creating an efficient and replicable model for healthcare delivery. With a network of around 5,000 physicians collaborating with medical institutions nationwide, the platform facilitates a seamless support structure encompassing reception, triage, diagnostic assistance, and reimbursement calculations. This system has wide-ranging applications for individuals, healthcare facilities, municipalities, and businesses.

Notably, Fast Doctor addresses the growing issue of physician shortages and uneven distribution in various regions. By alleviating the burden of limited medical resources, it strengthens local healthcare access and creates an environment where essential medical services are available when needed, including during nights and weekends. The recognition received in this award was attributed not only to the platform's unique features but also to its capacity to continuously enhance medical service quality through technology. Furthermore, it was recognized as a viable solution to the challenges posed by the anticipated '2020 Healthcare Crisis'. Three main aspects of the platform received high praise:

1. Innovative Solutions to Japan's Healthcare Challenges: Fast Doctor has established a new healthcare delivery model that consolidates medical resources and leverages technology for efficient redistribution, offering services even after-hours via home visits and telemedicine.
2. Mechanisms for Sustainable Service Evolution: The platform employs patient feedback to enhance service quality, incorporates AI to evaluate diagnostic accuracy, and features specialized teams that ensure continuous development, enabling ongoing improvements in healthcare operations.
3. Improving Healthcare Workers' Labor Conditions: Fast Doctor presents a pioneering model that addresses the growing demand-supply gap in healthcare while simultaneously working to rectify disparities in medical access and improve the working environment for healthcare providers.

Details About the Japan Service Awards

The Japan Service Awards evaluate an array of service providers in the country based on a unified standard, aiming to recognize innovative and exceptional services. Supported by multiple government ministries, the awards uphold a strong public character, featuring a Grand Prize awarded by the Prime Minister. Established in 2015, the fifth installment saw 768 entries meticulously screened, culminating in the selection of 33 awardees.

Awarding organization: Japan Productivity Center for Service Industry (SPRING)
Judging panel: Chaired by Teruyasu Murakami, Director of the Industrial Strategy Research Institute, composed of prominent figures from academia and industry.
For more information about the Japan Service Awards, visit here.

Award Ceremony Highlights

The ceremony, held at The Prince Park Tower Tokyo on December 9, 2025, was graced by notable attendees, including Prime Minister Sanae Takai and other distinguished ministers and judges. The event provided a platform for Fast Doctor to receive warm commendations and encouragements for its efforts, reinforcing the significance of the awards and their contributions to the healthcare sector.

Comments from CEO Keiji Mizuno

Expressing gratitude for the honors, CEO Keiji Mizuno stated, "We are deeply honored to receive both awards among so many outstanding services. As a startup tackling primary healthcare, we are acutely aware of the vast responsibility we hold to support Japan's healthcare landscape, and we will continue to rise to the challenge ahead."

Going forward, Fast Doctor aims to leverage its unique strengths to construct a flexible and highly productive healthcare system. As it tackles the challenges posed by the '2020 Healthcare Crisis', the company is dedicated to realizing a sustainable society where everyone can confidently access medical care.

About Fast Doctor, Inc.

Fast Doctor operates one of Japan's largest medical support platforms, utilizing a vast network of medical professionals to build a robust healthcare system through emergency home visits and online consultations. By addressing regional healthcare issues and social needs with diverse services and collaborating with healthcare institutions and local governments, Fast Doctor plays a critical role in facilitating local medical care and providing individuals and businesses with enhanced medical access.

Headquarters: 4-20-3 Ebisu, Shibuya-ku, Tokyo, Japan
Founded: August 2016
Representatives: Ryo Kikuchi (Physician) and Keiji Mizuno
Website: Fast Doctor