#United States #Philadelphia #Customer Experience #Pontem Tech #Trish Wethman

Pontem Tech Partners Appoints Trish Wethman as Chief Experience Officer

Pontem Tech Partners has made headlines with its recent announcement appointing Trish Wethman as Chief Experience Officer (CXO). Known in the industry for her deep expertise in customer insights, innovation, and organizational culture, Trish's appointment promises to be a significant asset to Pontem, a leading vendor-neutral customer experience technology advisory and sourcing partner.

Trish Wethman's Remarkable Background

With a robust background spanning over two decades, Trish has a proven track record in enhancing customer and employee experiences. Her most notable role prior to joining Pontem was as Chief Customer Officer at Best Egg, where she successfully led strategic initiatives that earned her company the prestigious #2 ranking in the JD Power Consumer Lending study in 2023. Furthermore, she was honored with the Women in Technology award for Customer Strategy Growth in Software and Services in 2024, establishing her as a recognized leader in her field.

Being a thought leader, Trish has contributed to many industry events as a keynote speaker and has been a guest on several podcasts discussing the intersections of Customer Experience (CX), Employee Experience (EX), and change management. Her insights and practical strategies have made her a sought-after figure in the customer experience domain.

Leading the Experience Management Practice

In her new position at Pontem, Trish is set to spearhead the development of the company's Experience Management Practice. Her mission is to design actionable frameworks that ultimately enhance outcomes for employees and clients by integrating technology effectively. As part of her responsibilities, Trish will ensure that clients have seamless interactions with Pontem, thereby enriching their overall experience throughout their partnership.

Pontem Tech Partners recognizes the challenges many businesses face today, especially since technology solutions are abundant in the marketplace, yet many companies struggle to differentiate and implement these solutions effectively. Trish's leadership is expected to bridge the gap between technology selection and successful implementation, which is crucial for middle-market companies aiming for growth and competitiveness. Poor technology choices can not only lead to costly long-term commitments but can also obstruct business goals.

By crafting a client-centric holistic approach, Pontem directly addresses these challenges, catering to both IT decision-makers and CX stakeholders. Trish's role will ensure that advisory services align stakeholder requirements and support implementation and change management. This comprehensive end-to-end service, characterized by vendor neutrality and profound expertise, uniquely positions Pontem to connect strategy with execution while addressing organizational needs and technology solutions.

Human-Centered Leadership and AI Expertise

Trish is a strong advocate for a human-centered approach to customer and employee experience, emphasizing the importance of empathy and curiosity in problem-solving. She firmly believes that the intersection of employee experience, customer experience, and innovation is vital for creating sustainable business value. This philosophy strongly aligns with Pontem's commitment to helping clients achieve a meaningful return on their technology investments, ultimately fostering revenue growth and improving stakeholder experiences.

Additionally, Trish's background in AI and technology adoption within customer experience frameworks positions her to develop solutions that enhance and predict customer experiences effectively. Her cross-industry expertise will be instrumental in implementing advanced technologies that meet evolving customer needs across sectors including insurance, pharmaceuticals, financial services, and fintech.

Exciting Future Ahead for Pontem Tech

Katie Scott, Co-Founder and CEO of Pontem Tech Partners, expressed enthusiasm over Trish’s appointment, citing that her extensive expertise in customer experience transformation will significantly bolster Pontem's capabilities in serving its clients. Trish's combined approach of human-centered design with cutting-edge technology is set to solidify Pontem's status as a premier advisory partner. As the Experience Management Practice unfolds, Pontem Tech Partners anticipates creating immense value for its clients and their customer engagements, catalyzing further growth and innovation across the board.

For more information about Pontem Tech Partners and to stay updated on their latest offerings, visit their website at www.pontemtech.net.