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Genpact Launches Transformative Agentic Solutions for Enterprise Innovation

In an era where AI-driven innovation is paramount, Genpact, a global leader in advanced technology services, has announced an exciting new initiative: the launch of its Service-as-Agentic-Solutions. This strategic move is designed to redefine the landscape of business operations and drive significant efficiency gains across various sectors.

A New Paradigm in Service Delivery

The announcement on February 5, 2025, marks a pivotal transition for Genpact, emphasizing the need for enterprises to evolve from traditional service models into an innovative, autonomous agent-led framework. This shift aims to transform how businesses deliver services, enabling a seamless transition from standardized processes to highly personalized, contextual interactions powered by advanced AI technologies.

Balkrishan “BK” Kalra, President and CEO of Genpact, articulated the vision behind this initiative, stating, _“The rapid evolution of intelligence is reshaping the future of work. Businesses are looking to effectively embed AI at scale.”_ This transformation centers on mass personalization, allowing companies to tailor services to meet individual client needs with unprecedented precision.

Features of Agentic Solutions

Genpact's Agentic Solutions are equipped with an industry-specific semantic layer that empowers autonomous agents to learn, adapt, and make informed decisions based on real-time feedback. This innovative approach leads to several key benefits:

1. Mass Personalization: By leveraging Genpact's contextual expertise, businesses can break free from generic service models. The modular design of Agentic Solutions ensures flexibility and scalability, providing hyper-personalized service delivery.
2. Precision and Adaptability: Unlike conventional AI implementations, Genpact's agents are embedded with granular, domain-specific knowledge, allowing them to continuously improve and deliver deep insights tailored to each client's needs.
3. Responsible AI Practices: With increased reliance on AI for critical operations, maintaining observability, security, and control is crucial. Genpact integrates robust governance measures, ensuring human oversight is in place to monitor AI actions and compliance.

First Solution: Genpact AP Capture

The inaugural offering from the Agentic Solutions series is Genpact AP Capture, aimed at transforming Accounts Payable processes. This solution addresses the pressing challenges faced by CFOs in modernizing their operations. By leveraging advanced data capabilities, the AP Capture solution optimizes invoice extraction, significantly reducing processing times and enhancing overall accuracy, ultimately delivering greater value to enterprises.

This launch is part of Genpact's broader strategy to enhance enterprise performance by harnessing the power of AI. It follows the introduction of the Genpact AI Gigafactory, an AI accelerator that empowers clients to develop and scale their own AI capabilities efficiently.

Conclusion

As Genpact moves forward with these Agentic Solutions, it sets a new benchmark for how technology can transform service delivery in enterprises. The blend of autonomy, personalization, and control highlights the company's commitment to redefining the future of work while supporting businesses in navigating the complexities of the digital landscape.

For more information about these innovative solutions, visit Service as Agentic Solutions | Genpact or follow them on their social media platforms.