#United States #Sacramento #Health Net #Medi-Cal #Centene

Health Net Provides Critical Support Following the Pack Fire

In response to California's Governor Gavin Newsom declaring a State of Emergency in Mono County due to the devastating Pack Fire, Health Net—the state's seasoned Medi-Cal managed care health plan—has mobilized to extend essential assistance to impacted members and healthcare providers. This swift action demonstrates the organization's commitment to ensuring access to necessary healthcare services during an unprecedented crisis.

Emergency Medication Access

For members needing immediate supplies of their prescriptions, Health Net is making provisions to facilitate access. During the emergency declaration, members have a couple of options to secure their medications:

1. Original Pharmacy Access: Should their original pharmacy still be operational, members can refill their prescriptions there.
2. Out-of-Network Pharmacies: In instances where the original pharmacy is closed, members can call Health Net's dedicated line at 1-800-400-8987. The company will waive refill limitations, allowing members to procure their needed prescriptions from out-of-network pharmacies at this critical time.

Behavioral Health Support

Recognizing the emotional toll such disasters take, Health Net is also prioritizing mental health support for its members. Through Health Net Behavioral Health Services, members can access crisis assistance at any hour by calling the same number, 1-800-400-8987 (TTY 711). The support offered includes:

• - Counseling for issues related to grief, trauma, and stress
• - Referrals to qualified mental health professionals and local services
• - Phone consultations to guide members through challenging moments

Telehealth Availability

To combat potential barriers in accessing primary care providers due to the emergency, Health Net is offering telehealth services at no cost during this crisis. Members can find the relevant appointment instructions on the back of their Health Net ID cards or through their online Health Net accounts after registration. This provision ensures that members can continue to receive necessary medical advice and treatment remotely, a critical feature amidst physical access challenges.

Local Community Resource Connection

Health Net encourages its members to connect with local community resources for additional support. Individuals can reach out through the national helpline, 2-1-1, or by visiting 211.org for assistance with:

• - Emergency shelter, food, and transportation services
• - Financial aid and social service connections
• - Access to verified legal guidance and support agencies

Support for Healthcare Providers

Healthcare practitioners and facilities supporting Health Net’s members are also receiving necessary assistance. Providers can call Health Net at 1-800-641-7761 to access vital support, including:

• - Extended grace periods for crucial notifications regarding acute services and equipment
• - Waived prior authorization requirements while maintaining notification needs
• - Authorizations for out-of-network services when local providers are unavailable
• - Acceptance of updated clinical documentation for continued patient care

Continued Commitment and Updates

As the Pack Fire situation develops, Health Net remains vigilant in assessing the needs of its members and providers. The organization plans on staying proactive and will release continual updates regarding available resources and support initiatives. For the latest information, members are encouraged to visit HealthNet.com.

About Health Net

Health Net has been a cornerstone of healthcare in California for over 45 years, employing a mission focused on providing individuals, families, and communities with a safety net for all health needs. As a part of Centene Corporation, Health Net prioritizes accessible and affordable healthcare coverage. With a robust network of over 118,000 providers, Health Net diligently serves over three million members across the state, alongside offering specialized programs in behavioral health, wellness, and prescription management. The firm employs a workforce dedicated to improving community health standards, living by the philosophy that health is a right for everyone.

For more detailed inquiries or support during this emergency, visit Health Net's website.