Unicaja and DXC Forge Strategic Partnership to Drive AI in Banking Operations

In a landmark development, DXC Technology, a prominent global tech service provider listed on the NYSE as DXC, has announced a substantial 10-year partnership with Unicaja Bank, one of Spain’s leading financial institutions. The collaboration aims to revolutionize and modernize banking operations through advanced technologies, primarily focusing on artificial intelligence (AI). This strategic initiative marks a significant step forward for both organizations as they seek to enhance the banking sector's efficiency and adaptability, addressing the evolving demands of modern customers.

The partnership is anchored in DXC's expertise in cutting-edge technologies that promote automation, agility, and seamless customer interactions. By merging intelligent banking solutions with deep industry insights, DXC intends to bolster Unicaja's operational efficiency, amplify productivity, and enhance customer experiences.

Estrella Botas, the Head of Technology and Operations at Unicaja, emphasized the importance of this agreement, stating, "This represents a milestone in our transition towards a more agile and intelligent operational model capable of addressing the challenges of the financial sector. It's not just about integrating technology; it's about transforming how we work to better serve our customers." This partnership aligns with Unicaja's strategic plan for 2025-2027, aimed at accelerating innovations that enhance customer service, product customization, and operational flexibility.

Furthermore, DXC will assist Unicaja in prioritizing secure banking systems that comply with evolving European regulations. Alfonso Garcia, the Managing Director of DXC Technology for Spain and Portugal, highlighted the importance of this collaboration, asserting, "This partnership further strengthens our global leadership within the banking sector where leading financial institutions rely on our decades of experience and industry expertise to gain a competitive edge and navigate complex challenges. Our mission is to deliver operational excellence and position Unicaja as a benchmark for AI-driven business transformation on a global scale."

Pending regulatory approval, DXC FK2, a company under the Unicaja group, will lead this initiative. It will oversee a specialized team well-versed in both banking and technology sectors. Juan Medina, the Head of People, Organization and Legal at Unicaja, clarified the implications of this partnership: "This agreement allows us to accelerate our transformation leveraging DXC’s expertise in industrialized processes, technological capabilities, and proven successes in comparable arrangements. It equips the bank with new tools and functionalities that will support and optimize our existing teams, who will continue to play a vital role in this new model."

DXC has extensive experience in assisting global clients with modernizing and managing their critical enterprise systems. With over 45 years of background in banking and capital markets, DXC provides the necessary technology and expertise that financial institutions require to remain competitive in a rapidly changing environment. More details are available at DXC.com.

In conclusion, the synchronization of Unicaja's banking acumen with DXC's technological proficiency ushers in a new era for Spanish banking, where AI and innovative solutions will redefine customer interactions and operational frameworks. As we look ahead, it will be fascinating to observe how this partnership shapes the future of banking in Spain and sets new standards for the industry on a global scale.

Topics Financial Services & Investing)

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