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Introduction to inspirX 5.9

Virtualex Consulting, a leader in customer relationship management solutions, has announced the launch of version 5.9 of its versatile contact center CRM, inspirX. Known for its remarkable adaptability and user-friendliness, inspirX has become the go-to choice for businesses seeking effective contact center solutions. The latest update introduces significant features that enhance functionality, improve security, and streamline the overall user experience.

Key New Features of inspirX 5.9

1. Customer Data Control Functionality

The most highly anticipated feature in this version is the "Customer Data Control Functionality." Designed primarily for multi-tenant environments, this new functionality allows businesses with multiple locations or departments to manage customer data per their operational needs. By linking customer information to specific business functions, operators can now access only the data relevant to their roles, ensuring higher security and confidentiality. This capability fosters effective management of customer, project, and contact history data, even within a single system framework.

Benefits for Clients:

• - For Enterprises with Multiple Locations: Companies can separate customer data management by department or facility, limiting access to sensitive information. This allows for comprehensive oversight and analytical capabilities by central management while maintaining necessary data security across individual sites.
• - For Outsourcers: Service providers can run operations for multiple clients using a single inspirX platform while ensuring strict data separation among clients. This enhances security and reduces operational costs due to unified system management, allowing administrators to access and analyze data across numerous operations effectively.

Note: This functionality requires a subscription to the "Multi-Business" option.

2. Enhanced AI Integration for Call Summarization

The improved API integrations with voice recognition and call summarization AI have made it possible for operators to directly edit AI-generated summaries within the inspirX interface. This not only retains the original content prior to editing but also enables more accurate record-keeping. Additionally, users can efficiently search through past interaction histories using specific keywords from the summaries, enhancing access to vital information.

3. Over 50 Functional Improvements

Listening to customer feedback, Virtualex has implemented over 50 enhancements aimed at boosting operational efficiency and convenience for the operators. Notable improvements include:

• - Enhanced Case Functionality: Upgrade capabilities for handling project changes more effectively.
• - Response Time Display: Added features to track and display interaction durations, promoting efficiency.
• - Template Registration: Expanded possibilities for registering response templates to expedite operator performance.
• - Search Index Settings: Strengthened settings for full-text search capabilities, improving data retrieval.
• - User Interface Upgrades: Overall enhancements to usability, ensuring a smoother experience.

Overview of inspirX

InspirX is an intuitive and customizable CRM software tailored for call centers, making it easy to manage diverse contact channels and maintain a consolidated record of customer interactions. Businesses looking to explore inspirX’s functionalities can start with a monthly cloud CRM service called Virtualex iXClouZ, based on inspirX’s standard features, suitable for testing compatibility and performance before full implementation.

With over 25 years of experience within the contact center CRM sector, Virtualex remains committed to adapting to clients' evolving business environments. Their dedicated focus is on enhancing operational efficiencies and improving quality in contact center operations.

About Virtualex Consulting

Virtualex Consulting has built its business around the principle of enhancing the dialogue between companies and their customers. They believe that "customer success is the key to corporate growth" and strive to work collaboratively with clients towards continuous success, blending consulting, technology, and operational capabilities to deliver one-stop solutions in the CRM space.

About the Virtualex Group

The Virtualex Group comprises approximately 1,000 employees working together to offer services across diverse industries such as finance, IT, e-commerce, education, and public sectors, leveraging their specialized knowledge. In June 2016, the group was listed on the Tokyo Stock Exchange Mothers Market, with increasing recognition in the market.

Contact Us

Companies facing challenges in contact center operations are encouraged to reach out for consultations or inquiries through the designated contact form provided by Virtualex Consulting.

Find more about the product here: Virtualex Consulting