Manulife Partners with Adaptive ML for Advanced AI Optimization

Manulife Teams Up with Adaptive ML to Enhance AI Platform

In a significant move to bolster its enterprise AI capabilities, Manulife has announced a strategic partnership with Adaptive ML, a cutting-edge private AI software company based in New York. This collaboration aims to integrate Adaptive ML's reinforcement learning-powered technology into Manulife's AI platform, enabling real-time optimization of AI models and ultimately leading to enhanced customer experiences.

The technology provided by Adaptive ML focuses on fine-tuning open-source small language models (SLMs) for enterprise applications. By utilizing reinforcement learning, the partnership serves as a pathway for Manulife to continuously refine its AI models, thereby ensuring they remain accurate and efficient. Jodie Wallis, Manulife's Global Chief AI Officer, emphasized that this partnership allows the company to leverage both large language models (LLMs) and specialized language models tuned for specific tasks, seeking to optimize both accuracy and cost-effectiveness.

Adaptive ML's innovative platform allows for adjustments to be made in real-time from ongoing user feedback and new data, leading to improved delivery of AI solutions. This versatility not only enhances Manulife's AI capabilities but also supports its goal of becoming an AI-powered organization. By embedding intelligent solutions into various business operations, Manulife aims to streamline processes, fuel growth, and elevate customer satisfaction levels significantly.

The multi-year agreement is set to explore multiple practical applications, including automating underwriting quotes, facilitating complex processes, and providing advisory support to sales teams. These initiatives represent the first steps in an ambitious rollout, ultimately aiming to enhance service delivery across Manulife's operations.

Julien Launay, CEO of Adaptive ML, remarked on the significance of this partnership. He noted that Manulife's initiative represents a model for how businesses in regulated industries should adopt AI technologies. By focusing on deploying specialized agents and using Adaptive Engine's reinforcement learning operations layer, Manulife is not only ensuring reliability but also optimizing costs in their global operations.

Sustainability also plays a pivotal role in this collaboration, as Manulife is committed to adhering to Responsible AI principles. The integration of model fine-tuning technology is anticipated to lessen energy consumption over time while maintaining high performance standards.

Shamus Weiland, Chief Information Officer at Manulife, stated that the company is embedding AI comprehensively throughout its operations. He expressed pride in leveraging Adaptive ML's capabilities, which enhance efficiency and reduce friction for customers. This strategic move demonstrates Manulife's commitment to providing its teams with innovative tools that ensure responsible growth while generating substantial value.

Manulife's innovative approach is further validated by its recognition as the top life insurance company for AI maturity in the Evident AI Index for Insurance. The company's dedication to investing in AI capabilities has been ongoing since 2016, demonstrating a consistent commitment to innovation and customer-centric solutions.

In conclusion, the partnership between Manulife and Adaptive ML highlights a strong step towards integrating advanced AI technologies in financial services. By emphasizing real-time adaptations and sustainability, both companies are poised to lead the charge towards a more efficient future in enterprise AI development. For more information on Manulife's AI initiatives, visit the AI @ Manulife website.

This advancement also serves as a reminder of the crucial nature of adaptation in today's economy. As various sectors continue to evolve, the integration of AI technologies, particularly in regulated industries like insurance, will play a vital role in shaping the future landscape. Through this partnership with Adaptive ML, Manulife not only enhances its operational capabilities but also sets a precedent for other organizations navigating the rapidly-changing AI landscape.