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Persistent Systems Triumphs at 2024 ISG Star of Excellence Awards

Persistent Systems, a notable player in Digital Engineering and Enterprise Modernization, recently received the esteemed 2024 ISG Star of Excellence™ Overall Award for its outstanding customer experience. This recognition is presented by Information Services Group (ISG), a global technology research and consulting firm. In addition to the overall award, Persistent excelled in three more categories, including the Most Adaptable Partner, Universal Information Technology Outsourcing (ITO), and Outstanding Service within the Americas region, determined through direct customer feedback.

The ISG Star of Excellence Awards evaluate service providers based on various pillars of customer satisfaction, including business continuity, flexibility, collaboration, execution, governance, and innovation. Persistent's victories underscore the trust clients place in the company and reflect its dedication to exceeding customer expectations.

Persistent Systems achieved an impressive customer experience score of 87.9, which is significantly higher than the industry benchmark score of 72.7. This metric indicates Persistent's successful efforts in cultivating strong relationships with its clients, prioritizing their needs, and driving satisfaction.

Leadership Insights

Sandeep Kalra, CEO and Executive Director of Persistent, expressed pride in the achievement. He stated, "At Persistent, our AI-driven, platform-focused service strategy hinges on anticipating client needs, surpassing their expectations, and building trust. The ISG Star of Excellence Awards validate our commitment, showcasing our aptitude in understanding client objectives and proactively crafting innovative solutions that meet their evolving requirements. Our primary goal is fostering client success and contributing to business growth. We are honored to receive this recognition from ISG, reflecting the enduring partnerships we cultivate across industries."

The accolades are a result of Persistent's continuous focus on customer-centricity and adaptability, establishing strong client relationships and emphasizing the value-driven partnerships they create. These efforts have recently resulted in very high customer satisfaction across multiple dimensions, with particular recognition in the 'People and Cultural Fit' category.

The Road Ahead

Jan Erik Aase, a Partner and Principal Analyst, commented on the company’s performance, "Congratulations to Persistent Systems for securing top honors in the ISG Star of Excellence™ program for 2024, including the overall award. Their customer satisfaction is commendable across various technologies, industries, and regions. Persistent demonstrated consistent focus on enhancing the customer experience, solidifying their spot as a leader in 2024. As client expectations soar, organizations now desire partners that elevate collaborations. Persistent Systems stands out by showcasing the highest satisfaction in Cultural Fit, solidifying them as the 'Most Adaptable Partner' as identified by clients. The awards spotlight Persistent Systems' skilled capability to deliver unparalleled client experiences."

Persistent Systems continues to demonstrate excellence in the tech industry, being recognized as one of the fastest-growing IT services brands, with a phenomenal growth rate of 327% in brand value since 2020, according to the 2024 Brand Finance India 100 Report. The firm specializes in AI-driven software engineering, data analytics, and cloud computing, among other innovative services.

Furthermore, Persistent has demonstrated its commitment to sustainability through achieving carbon neutrality and participating in the UN Global Compact, aligning its operations with universal principles governing human rights, labor, and environmental responsibility.

Conclusion

As Persistent heralds its recognition at the ISG Star of Excellence Awards, it embodies the optimism of continually enriching customer partnerships, driving organizational growth, and leading innovative changes in the tech landscape. The company’s drive to reimagine businesses reflects a broader commitment to impact the market positively and prioritize client success.

For more information, visit Persistent Systems.