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Spike Studio's AI Phone Support Revolution: 'Den-Support'

In an era where customer service plays a crucial role in business success, Spike Studio has introduced a cutting-edge AI system named 'Den-Support'. This innovative tool aims to facilitate real-time support during phone calls, addressing a common issue faced by many businesses: the reliance on individual team members’ experience and memory.

The CEO of Spike Studio, Shigeru Kuroyanagi, alongside COO Hirohide Sano, has emphasized the need for such a system in today’s fast-paced business environments. The launch of 'Den-Support' is a response to the challenges encountered in various departments, including general affairs, customer service (CS), and repair services.

Challenges Faced in Phone Communication

Many companies struggle with inefficiencies in phone communications, often resulting in degraded customer experiences. Problems such as increased hold times, missed information, and divergent knowledge bases lead to delays and service inconsistencies. Additionally, inexperienced staff tend to take longer to respond, creating bottlenecks and stress for seasoned employees.

To illustrate, consider the sales department. With numerous products on offer, it can be challenging for staff to provide immediate and accurate information during inquiries. Similarly, the general affairs sector often grapples with scattered documentation, making it difficult for staff to quickly locate necessary information.

Functionality of 'Den-Support'

'Den-Support' addresses these issues by leveraging AI technology to enhance phone call efficiency. Here’s how it works:
1. Real-Time Analysis: The AI transcribes the conversation in real-time, understanding the dialogue between the customer and the representative. This immediacy allows for swift comprehension of the inquiry.
2. Information Presentation: Based on the conversation, 'Den-Support' retrieves information from internal databases—such as manuals and catalogs—and presents it on-screen, aiding the representative in their response.
3. Guided Process: The system suggests next steps and highlights customer-specific rules, facilitating seamless communication and reducing ambiguity for representatives.

Easy Implementation

For businesses interested in adopting 'Den-Support', implementation is straightforward. By installing the software and connecting a specified relay device between the phone and computer, companies can easily start benefiting from the service. Users can upload reference files to Google Drive, allowing the AI to access relevant information seamlessly.

Post-deployment, businesses can continuously enhance 'Den-Support' by adding real-life inquiry scenarios and refining the AI's learning based on internal rules and procedures. This adaptability allows the tool to evolve alongside the company’s operational needs.

Pricing plans are flexible and based on total call duration, ensuring that users can select the most suitable and cost-effective option. Additionally, a free trial period is available prior to full deployment.

Future Developments

' Den-Support' is set to make an appearance at the AI Agent DXPO Tokyo ‘26 and Sales & Marketing DXPO Tokyo ‘26 events scheduled for August 18-21, 2026. Attendees can witness a live demonstration of the product, showcasing its ability to understand conversations and display relevant information in real-time. This experiential learning opportunity allows prospective users to gauge how 'Den-Support' can fit into their existing workflows effectively.

Unique demonstrations and attendee-exclusive perks will also be provided, ensuring that every visitor can discover the full capabilities of this remarkable AI technology.

Company Overview

Founded in December 2023, Spike Studio is located in the Toranomon area of Tokyo. The company specializes in software development, generative AI consulting, and training services. The team, led by Kuroyanagi and Sano, is dedicated to empowering organizations through innovative AI solutions. For more information, visit Spike Studio's official website or contact them at 050-1808-2992.