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Harmonic Introduces cOS SensAI Intelligence Infrastructure

Harmonic, a publicly traded company on NASDAQ under the ticker HLIT, has recently launched its innovative software product named cOS SensAI™. This vendor-neutral, software-driven intelligence infrastructure is a game changer for broadband operators, allowing seamless integration of diverse network data sources into a cohesive informational layer.

Transforming Operational Efficiency

The essence of cOS SensAI lies in its ability to convert complex operational data into clear, actionable insights. By utilizing this intelligence infrastructure, broadband service providers can proactively manage operations, enhance user experiences, improve Net Promoter Scores, and foster long-term customer loyalty. Nimrod Ben-Natan, President and CEO of Harmonic, stated, "The next chapter in broadband success will be defined by operational intelligence that continuously enhances customer experiences while reducing operating costs."

Instead of juggling different dashboards, service providers can leverage cOS SensAI to gain foresight into impending challenges and opportunities within their operations. This capability positions them to better respond to market demands and streamline their services.

Real-World Applications

Renowned broadband operators have already begun to benefit from the practical applications of SensAI. For instance, Pragash Pillai, Technical Director at Hotwire Communications, explained, "To gain operational insights, data from multiple systems must often be sourced, which can be laborious and time-consuming. SensAI simplifies this process significantly." The platform provides clear reasoning for every diagnosis, allowing Network Operations Center (NOC) teams to resolve issues swiftly. Furthermore, the integration of SensAI into existing systems offers comprehensive operational visibility.

Troy Goldie, Technical Director at GCI, noted, "In Alaska, where we connect communities in some of the most remote areas, every operational decision significantly impacts our business. SensAI not only leads technicians to issues but also helps them identify solutions, thereby reducing resolution times and minimizing repeat service requests."

Market Potential

According to Analysys Mason, the total addressable market for SensAI is estimated at around $2.2 billion annually in target markets for Tier-2 and smaller broadband service providers. Joseph Attwood, Senior Analyst at Analysys Mason, emphasized that to fully harness the power of AI in improving network reliability and user experiences, broadband operators need a solid foundational platform. SensAI serves this purpose by integrating data from varied sources, replacing fragmented tools, and achieving the necessary transparency to link data signals across devices and systems.

Core Strength of SensAI

At the heart of SensAI is a continuously updated real-time model of a service provider's operational ecosystem, comprising network devices and their inter-system relationships. It aggregates vast amounts of data from thousands of sources, drawing connections between different systems and signals. This automated correlation explains the reasoning behind each diagnosis and streamlines recurring workflows, allowing operators to focus more on enhancing networks rather than merely managing issues.

Broadening the Horizons for Broadband Providers

With cOS SensAI, broadband providers can:

• - Transform operations for efficient troubleshooting and training, reallocating more time for network enhancements.
• - Strengthen customer retention by acting on insightful predictions to elevate user experience, often before users even recognize a problem.
• - Reduce costs by leveraging customer-specific insights that minimize unnecessary on-site dispatched services and related expenses.

For more details on SensAI, visit www.harmonicinc.com/cos-sensai. Harmonic will be showcasing its transformative SensAI intelligence infrastructure at Connected Britain, from September 9 to 10 at stand J25, and at SCTE TechExpo in Atlanta, from September 29 to October 1 at stand A153.

About Harmonic

Harmonic Inc. (NASDAQ: HLIT) is a global leader in virtualized broadband solutions, revolutionizing multi-gigabit connectivity. The company offers leading virtualized broadband platforms, fiber, and DOCSIS solution suites, alongside an expanding portfolio of AI-driven network intelligence solutions. Harmonic empowers broadband operators to simplify their operations, provide exceptional user experiences, and discover new revenue streams. For more insights on Harmonic’s solutions, visit www.harmonicinc.com.

All trademarks and logos mentioned herein are the property of Harmonic Inc. or their respective owners.