Gibraltar Life Achieves Silver Award at UCDA Awards 2025

Gibraltar Life Achieves Recognition at UCDA Awards 2025

Gibraltar Life Insurance Co., headquartered in Chiyoda, Tokyo, has been honored with the Silver Award in the Comprehensive Category at the UCDA Awards 2025. This prestigious recognition was announced during the result presentation held on November 21, 2023. The award is organized by the Universal Communication Design Association (UCDA) and highlights the importance of effective communication design in conveying vital information to consumers.

About the UCDA Awards

The UCDA Awards celebrate exceptional communication design, which includes various information media created by organizations in industrial, academic, and everyday contexts. These media are evaluated objectively by third-party assessors based on criteria established by the UCDA. The aim is to recognize innovative designs that improve the clarity and accessibility of information shared with the public.

Since 2020, Gibraltar Life has consistently received accolades for its marketing materials, including product brochures. The 2025 Silver Award marks a significant achievement, as this is the second consecutive year the company has been recognized in this category.

Commitment to Customer-Centric Communication

Gibraltar Life attributes its success to its dedication to customer-oriented business practices. The company is committed to providing essential information in a clear and comprehensible manner, adhering to its policy of promoting customer-centric operations. As part of our efforts to enhance customer experience further, Gibraltar Life is making significant strides. This includes strengthening employee training programs like Customer Experience (CX) training, encouraging staff to acquire UCDA certifications, and establishing review organizations focused on the customer perspective.

In addition, Gibraltar Life has introduced a 'Customer Room' to allow employees to experience customer interactions firsthand, further improving service quality.

Award Details

- Corporate Comprehensive Award: Silver
- Reason for Selection: Gibraltar Life was evaluated based on UCDA's unique criteria, which focus on how well the company addresses social issues through universal communication design and the quality of information it provides throughout the year. The high comprehensiveness of their communication efforts contributed to their strong evaluation.

Previous UCDA Awards

Gibraltar Life's history of accolades includes:

- 2020: Awarded the Information Clarity Award and a Special Award.
- 2024: Received the Silver Comprehensive Award and a Special Award.

For more detailed information on award history, please refer to the following links:

Reference

For more details about the UCDA Awards, visit the official UCDA website here.

The Universal Communication Design Association certifies that significant information related to individuals' lives, property, and health - such as insurance and financial product explanations and food and pharmaceutical packaging - is designed to be 'easy to see, easy to understand, and easy to convey'.

Looking forward, Gibraltar Life will continue to enhance customer experiences through universal communication design, ensuring that their information remains accessible and effective.