#Japan #Tokyo #My Number Card #Tokyo App #Digital Support

Tokyo's New Application Support Service

As of July 28, residents of Tokyo will be able to benefit from a new face-to-face support service aimed at aiding users of the Tokyo Official App. This initiative is part of the ongoing Tokyo Application Living Support Project, which runs until April 1, 2024. The project leverages digital capabilities to enhance the connection between citizens and the local government through smartphones.

Overview of the Tokyo Official App

The Tokyo Official App is designed to allow citizens to engage with local administration easily and intuitively. Through this app, residents can access vital services such as confirming their identity using the My Number Card, and quickly apply for the valuable Tokyo Points program. As the app gains popularity, requests have risen from citizens for more direct support channels.

New Face-to-Face Support Service

In response to feedback indicating a demand for direct assistance, the Tokyo government is introducing in-person support starting July 28. This support will cater especially to individuals who may not be as adept with smartphones and need additional guidance in utilizing the app effectively.

Support Details:

The face-to-face assistance will encompass several critical operations, including:

• - Downloading the Tokyo Official App and Digital Authentication App
• - Registering for the Tokyo App and using the Digital Authentication App
• - Confirming identity with the My Number Card
• - Applying for Tokyo Points

For further details, residents are encouraged to visit the Tokyo Official App homepage.

Where and When to Access Support

The support will take place at the Tokyo Metropolitan Assembly, 1st Floor, Metropolitan Gallery located in Shinjuku City. The service will be available every Tuesday, Wednesday, and Thursday from July 28, 2023, until March 31, 2024. There will be three sessions each day – at 10:30 AM, 1:30 PM, and 3:00 PM (each lasting about 50 minutes).

Reservation Details

Reservations are required and should be made via the designated call center at 03-6901-7979, starting from July 13, 2023, from 9:00 AM.

Eligibility Criteria

This service is aimed at residents wishing to participate in the Tokyo Application Living Support Project. The sessions can accommodate approximately 20 participants each time. Attendees will need to bring:

• - An NFC-enabled smartphone (iPhone operating iOS 16 or later, Android operating version 11 or later)
• - A valid My Number Card
• - The respective four-digit PINs for both the user certification and surface detail input

Additional Resources

For more information on how to start using the Tokyo Application, please check the Tokyo Application Guide.

Conclusion

As part of the wider 2050 Tokyo Strategy, the Tokyo Official App is a key initiative aiming to enhance the quality of life for its residents through digital solutions. This new support service represents a crucial step towards making government services more accessible, particularly for those who might not be comfortable navigating digital platforms. Feedback and suggestions regarding improving the app's features and functionality can be submitted via the app's top page under the 'Opinions on the Tokyo Application' section.

For assistance or inquiries, reach the Digital Services Bureau, Tokyo Metropolitan Government via email or phone as specified earlier.