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GLG's Innovative AI-Moderated Calls

In recent years, the demand for expert insights has soared, making access to reliable information a pivotal aspect of decision-making in various industries. GLG, the world’s leading platform for trusted human expertise, has taken a significant leap forward with the introduction of its AI-Moderated Calls. This innovative service enhances the efficiency of engaging with specialists by allowing autonomous conversations through artificial intelligence.

Unleashing the Power of AI Moderation

On August 6, 2026, GLG unveiled its enhanced offering, which empowers clients to connect with experts via AI-led calls in ten different languages. The AI Moderator guides structured discussions and employs advanced conversational capabilities to gather both qualitative and quantitative insights quickly and effectively. According to Gemma Postlethwaite, CEO of GLG, “Trusted human expertise has never been more valuable,” and with this new tool, clients can conduct in-depth research on their schedules.

The Advantages of AI-Moderated Calls

One of the standout features of AI-Moderated Calls is the elimination of the need for calendar coordination. With this, clients can conduct calls across various time zones, allowing experts the flexibility to participate at their convenience. This approach significantly lowers the barriers to obtaining crucial insights from specialists who may previously have been difficult to engage.

Clients can also customize the AI's questioning approach to fit their research needs, including the option for quantitative feedback via multiple-choice or matrix-style questions. This setup ensures that the data can be easily exported to Excel, making it simpler for clients to focus on extracting valuable insights rather than juggling metric extraction.

Enhanced Research Experience

GLG’s Chief Product Officer, John Londono, emphasized that the development of the AI feature was conducted in partnership with clients and experts to create a seamless research interaction. Feedback from users so far indicates that the AI Moderator engages in natural, relatable conversations, and clients report that they can achieve actionable insights within just hours of the call's conclusion. The system also offers an option to synthesize call transcripts with a single click, highlighting essential themes while maintaining traceability to specific experts and timestamps, thus fostering accountability.

Compliance and Language Capabilities

GLG's AI-Moderated Calls adhere to the highest industry compliance standards, giving clients peace of mind regarding confidentiality and data protection. Furthermore, the capacity to conduct calls in ten languages—English, Spanish, French, Italian, Portuguese, German, Russian, Japanese, Korean, and Mandarin—demonstrates GLG’s commitment to catering to a diverse global audience.

Future Directions

As GLG continues to enhance its capabilities, the company is enthusiastic about exploring further developments in AI technologies that improve the research experience for clients, experts, and service professionals alike. With the integration of AI, GLG is not merely creating tools; instead, it is crafting an ecosystem where every interaction delivers maximum value while preserving the nuances and depth of human expertise.

In conclusion, GLG's innovations, such as AI-Moderated Calls, reflect a significant shift in how organizations can access and utilize expert knowledge efficiently and effectively. For more information or to experience a demo of the platform, GLG encourages potential clients to reach out to their service representatives. By embodying the saying, “collaboration makes expertise accessible,” GLG is poised to redefine the landscape of expert consultation.