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Genpact Recognized as a Leader in 2026 ISG Provider Lens™ for ServiceNow Ecosystem

On April 28, 2026, Genpact Holdings Inc. (NYSE: G), well-known for its advanced technology solutions, was officially acknowledged as a Leader in the ISG Provider Lens™ 2026 ServiceNow Ecosystem Partners in the United States. This recognition comes from Information Services Group (ISG), highlighting Genpact’s unique capabilities in ServiceNow consulting and implementation services as well as its innovation within the ServiceNow platforms.

What Drove This Recognition?

ISG's evaluation emphasized Genpact's capacity to integrate agentic artificial intelligence (AI), process intelligence, and superior domain expertise, significantly driving transformation across IT and global business services. Their approach allows enterprises to leverage the full potential of ServiceNow, enabling seamless integration of advanced technologies into everyday operations.

Highlights of Genpact's ServiceNow Capabilities:

• - ServiceNow Consulting and Implementation Services: Providing top-tier professional services that enhance the implementation process.
• - Innovation on ServiceNow: Introducing novel solutions that improve functionality and user experience.
• - AI Gigafactory Delivery Model: This innovative framework combines AI deployment with embedded controls and measurable outcomes for ongoing service development.

According to Tapati Bandopadhyay, Lead Analyst at ISG, “Genpact blends process intelligence consulting with agentic implementation, backed by its AI Gigafactory operating model and reusable accelerators for scaling AI from pilots to production.” This assertion highlights how Genpact not only serves its clients through efficient solutions but does so in a way that allows them to innovate continuously.

The Importance of AI Governance in Workflow

One of the key challenges in modern business operations is not just deploying AI technologies, but also ensuring their governance and scalability in production workflows. Nidhi Srivastava, Global Head of Digital and Cloud at Genpact, notes, “Enterprises need AI that operates within real workflows, with the right controls, data foundations, and human oversight.” Here lies the core of Genpact's strategy, bridging theoretical AI capabilities with practical implementation, assisted by platforms such as ServiceNow.

Key Differentiators for Genpact

In the increasingly crowded ServiceNow ecosystem, Genpact has managed to stand out through its mission-critical execution. Here’s how:

• - Connected Workflows: The ability to coordinate processes across various functions such as IT, operations, finance, and supply chain using a unified ServiceNow platform.
• - Agentic-First Orchestration in Execution: Embedding AI agents within workflows to promote decision-making and enhance performance alongside human team members.
• - Scalability in Complex Environments: Implementing an operating strategy that supports controlled rollout and management of AI solutions at an enterprise scale.

With its commitment to delivering measured and scalable value in ServiceNow implementations, Genpact continues to bridge the gap between traditional business practices and the future of intelligent automation, showcasing the foundational elements required for effective enterprise operations.

About Genpact

Genpact is a leader in the agentic and advanced technology solutions sector, known for effectively leveraging process intelligence and AI to drive substantial outcomes. With decades of experience and a robust partner ecosystem, Genpact is at the forefront of transforming how businesses operate, focusing on delivering ongoing value aligned with client needs.

For more information about how Genpact defines excellence in ServiceNow implementations, visit their official page at genpact.com. On social media, you can follow them on platforms like LinkedIn, X, YouTube, and Facebook to stay updated on their latest innovations and news.