#None #Amsterdam #hospitality #Mews #Operating System

Mews Unveils the Future of Hospitality Management

The hospitality industry, traditionally reliant on numerous disparate software solutions to manage operations, is on the brink of a transformative shift with Mews' latest offering. This new operating system is designed to integrate the various functionalities that hotels have struggled to manage individually, thereby improving efficiency and revenue.

The Challenge of Fragmentation

Most hotels today operate with eight to ten different software vendors, each addressing a specific area of management—such as property management systems (PMS) for reservations, revenue management systems (RMS) for pricing, channel managers for distribution, and separate tools for messaging, check-in, and billing. While each of these tools solves particular problems, the overall complexity leads to inefficiencies and a lack of cohesion. Hoteliers often spend their days reconciling these systems, costing time and revenue with every handoff and lacking proper integration.

In a survey conducted by Mews among 500 hoteliers across five countries, participants cited that their primary goal is not merely to incorporate more AI but to ensure that their existing systems communicate and operate effectively together.

A Seamless Integration Over 14 Years

Mews has been a industry innovator for over 14 years, leading the way with a series of pioneering solutions aimed at breaking down the barriers that separate hotel management components. From launching the first online check-in in 2014 to creating the first open API in hotel software in 2015, Mews has consistently demonstrated a commitment to improving operational workflows. Their innovations extended to mobile digital keys and a unique data model that treats time and space not as rigid slots but as continuous resources.

Mews' new platform represents the culmination of these years of development. Richard Valtr, Mews' founder, emphasizes that the industry's reliance on antiquated acronyms has led to unprecedented fragmentation. "This is hospitality's iPhone moment," he states, highlighting how the new operating system transcends conventional categories to form a singular workflow.

A Unified Operating System

The launch at Mews Unfold introduced five new products aimed at creating a cohesive operating environment. These include:

• - Mews RMS: This revenue management tool automatically calculates and adjusts pricing based on live demand, significantly boosting the average revenue per square meter.
• - Mews Channel Manager: This feature integrates distribution channels via a technical partnership with SiteMinder, allowing hotels to connect with over 400 online travel agencies through a single contract.
• - Guest Messaging: A unified communication system that incorporates messages from various platforms, providing context-aware interactions to enhance guest experiences.
• - Automations: These features use guest insights to automatically manage workflows, facilitating improved service for returning guests and smoother operations.
• - Accounts Receivable: This automation streamlines invoicing processes, drastically reducing the typical delays found in hotel accounting.

The Results

Research has shown that hotels operating on the Mews system experience significant growth, with reports indicating an 8.7% increase in revenue and remarkable returns on investment. This efficiency translates to tangible benefits, including €350,000 in annual benefits per 100 rooms and a 476% ROI over three years.

Matthijs Welle, the CEO of Mews, underscores that their mission is not merely to replace existing systems but to create a holistic environment where everything a hotel needs can be found in one place. The future of hospitality management looks to be intertwined with the operational capabilities of Mews, signaling a new era of streamlined and enhanced hotel operations.

Conclusion

With this innovative operating system, Mews is not only redefining hotel management but also laying the groundwork for a more integrated and efficient future in the hospitality sector. As Mews continues to evolve, it can be anticipated that the rest of the industry will need to follow suit to remain competitive in this rapidly changing landscape.