#United States #Kansas City #Communications #NAIC #Melissa Jackson

NAIC Welcomes Melissa Jackson as New Director of Communications

The National Association of Insurance Commissioners (NAIC) has officially appointed Melissa Jackson as its new Director of Communications, effective October 27, 2025. The announcement came during a press release on November 3, 2025, revealing the excitement surrounding her appointment.

A New Chapter at NAIC

In her new role, Jackson will be based in Kansas City, Missouri. The NAIC, an organization dedicated to ensuring effective and uniform regulation in the insurance industry, is keen on leveraging Jackson's extensive background in communications to elevate the importance of state-based insurance regulation. Jeff Johnston, NAIC's Interim CEO, expressed his enthusiasm about Jackson joining the team, emphasizing her ability to drive strategic communications and lead dynamic teams that will advocate for effective insurance regulation.

Jackson's task will involve showcasing the work done by insurance regulators to protect consumers while ensuring that insurance markets remain robust and stable. NAIC President Jon Godfread, who is also the Insurance and Securities Commissioner for North Dakota, reiterated the organization's anticipation for Jackson's contributions to highlight the regulators' impactful work.

Background and Experience

Before her role at NAIC, Melissa Jackson was the Vice President of Public Affairs at the Federal Reserve Bank of Kansas City, where she honed her skills in public communication and stakeholder engagement. Previously, she made significant contributions while serving at the U.S. Department of State, further enriching her experience in strategic communications.

Her educational background includes a bachelor's degree in organizational communication from Missouri State University and a master's degree in public administration from the University of Kansas. Jackson's solid academic foundation combined with her pragmatic experience offers unique insights that will contribute greatly to the NAIC's objectives.

Supporting NAIC's Mission

The Communications Division at NAIC is crucial, as it provides necessary support and resources to NAIC members across all 50 states, the District of Columbia, and five U.S. territories. Jackson's leadership is expected to enhance this division's effectiveness, enabling better communication of the NAIC's initiatives and values to the public and stakeholders alike.

As the landscape of insurance continues to evolve with new challenges, having a strong communicator at the helm will be vital in reinforcing the NAIC’s mission. Jackson's appointment is not just a new job title; it signifies a commitment to enhancing dialogue within the industry and advocating for policies that benefit consumers.

The NAIC looks forward to Jackson's innovative approach to communications and is optimistic about the future direction she will take as they work together to advance state-based regulation in the insurance sector. As the industry navigates the complexities of market stabilization and consumer protection, having a capable driver of communications like Melissa Jackson is a welcomed asset.