Cadent Partners with OverIT to Enhance Field Operations for 3,600 Users Across the UK

Cadent and OverIT's Strategic Partnership

Cadent, the UK's premier gas distribution network, recently made headlines by partnering with OverIT to implement a modern Field Service Management (FSM) system. This strategic alliance aims to streamline operations across Cadent’s extensive network, which serves over 11 million customers. With a workforce of 3,600 users, including field engineers and back-office teams, the deployment of OverIT's NextGen platform is set to transform how Cadent operates on the ground.

Importance of Efficient Operations

Operating in one of the UK's most complex utility environments, Cadent faces constant challenges in maintaining efficiency, safety, and responsiveness. The company's gas pipelines span an impressive 82,000 miles across five networks, necessitating top-tier technology to ensure seamless service delivery. Whether supplying energy to households, businesses, hospitals, or schools, reliable operations are crucial in meeting customer needs.

The collaboration with OverIT is driven by Cadent’s commitment to digital transformation and sustainability. As part of this initiative, OverIT's advanced FSM platform promises to enhance operational excellence and reliability, even during peak operational stress.

NextGen Technology Features

The NextGen platform by OverIT offers a comprehensive suite of FSM capabilities. This end-to-end solution supports all phases of field service operations from planning to mobile execution within an integrated environment. Users will benefit from a centralized system that improves data access and optimizes workflows, ultimately leading to increased productivity.

Cadent’s decision to partner with OverIT reflects the latter’s proven track record of handling complex utility implementations globally. With OverIT’s expertise in gas utility operations and processes, this partnership is positioned to foster innovative solutions that enhance Cadent's infrastructure and services.

Voices from the Leadership

Simon Eves, Cadent's IT Partnership Lead, emphasized the significance of this strategic service management solution. He stated, “As a forward-thinking company, adopting a new FSM solution is vital for us to stay up-to-date. Our IT and business teams are excited to partner with OverIT, and we look forward to collaborating over the coming year and beyond, to maximize the benefits of their exceptional products for energy and customer operations.”

Meanwhile, Paolo Bergamo, CEO of OverIT, expressed enthusiasm about supporting Cadent, stating, “We are thrilled to work with Cadent, a true leader in gas provision. This robust partnership will equip Cadent with the field service tools, technology, and support they need to manage critical operations while ensuring safety and reliability for millions of customers across the UK.”

Cadent's Legacy and Future Commitment

Cadent has a rich legacy, spanning 200 years in gas distribution. The company is well-positioned to build on its strong foundations while fostering innovation and a curious mindset that embraces change. Cadent is dedicated to operating and innovating the UK's largest gas network safely and effectively.

In alignment with the government's goals for net-zero emissions by 2050, Cadent is also advocating for the adoption of hydrogen as a low-carbon replacement for natural gas in the future. Understanding that customers value the controllability of gas, Cadent believes that transitioning to hydrogen can sustain heat in homes and businesses for generations.

Cadent operates the national gas emergency service hotline on behalf of the gas industry, ensuring safety for all its users. With OverIT’s support, Cadent promises to elevate its service delivery, reliability, and efficiency as it continues to navigate the challenges of the utility sector.

This partnership marks a significant step towards modernizing essential services in the UK, providing not just operational improvements but also setting a benchmark for future advancements in the gas distribution industry.