#Japan #AI Technology #Hitachi #Shinagawa #Naivy

Introduction

In a move poised to revolutionize equipment management, Hitachi Solutions has introduced a new application focused on utilizing AI technology to facilitate effective knowledge transfer and enhance operational efficiency. Set to launch on March 4, this application addresses the crucial challenges faced in facility management, such as lengthy procedure confirmations and the insufficient transmission of expert knowledge.

Overview of the Application

The core function of the Equipment Management Knowledge Utilization Application is to aggregate equipment information alongside the vast insights of seasoned professionals and inspection-related documentation. By doing so, it creates a comprehensive knowledge repository. Equipment managers can engage with the AI agent through their smart devices, enabling them to quickly access pertinent knowledge related to the equipment they oversee. This prompt access not only streamlines responses during abnormal situations but also standardizes work quality across the board.

Technological Backbone

Hitachi Solutions has harnessed the advanced capabilities of 'Frontline Coordinator - Naivy', a next-generation AI agent developed in collaboration with Hitachi Ltd. and Hitachi Plant Services. This approach is further validated through practical tests conducted in collaboration with Hitachi Real Estate Partners, which acted as a 'customer zero' to assess the effectiveness of knowledge accumulation and its role in operational improvement.

Key Features

1. Relevant Answer Provision: The system's structure allows for relevant responses based on the defined relationships between equipment data and expert insights, distinguishing it from generic keyword matches.

2. Personalized Responses: The application caters to varying levels of user expertise, offering answers that include fundamental knowledge and case studies for novices, while providing concise key points for seasoned professionals.

3. Knowledge Extraction Support: Hitachi Solutions aids in documenting expert knowledge through interviews and audio data collection from experienced personnel, transforming tacit knowledge into accessible information that is easily understandable.

Future Developments

Looking ahead, Hitachi Solutions plans to enhance the application by integrating features such as voice input via smart devices for inquiries, daily report generation, and ongoing knowledge updates. Moreover, there are aspirations to expand the application’s framework into other business realms, further utilizing expert knowledge and facilitating its retention.

The collaboration within Hitachi Group aims to combine AI and data with domain knowledge to tackle intricate challenges faced by social infrastructure. This ambitious integration sets the stage for the emergence of next-gen solutions, collectively referred to as 'HMAX by Hitachi'.

Industry Background

Traditionally, equipment management for buildings and facilities involved separate handling of manuals, diagrams, and troubleshooting information, leading to time-consuming procedures. With the demand for rapid skill acquisition and knowledge transfer from veteran professionals becoming urgent, the interest in generative AI applications has surged.

Hitachi Solutions synthesized field knowledge accumulated largely in the manufacturing sector with their inherent expertise from the Hitachi Group to develop this innovative application, Naivy.

Endorsement from Takashi Koike, Facility Division Head at Hitachi Real Estate Partners

The chronic issues of knowledge silos across facilities and the passing of expertise from seasoned staff to younger professionals are critical concerns. I am pleased to see the development of the Equipment Management Knowledge Utilization Application in collaboration with Hitachi Solutions to help address these issues. Hitachi Real Estate Partners is considering implementing this innovative solution across our equipment management centers to promote maintenance digital transformation.

About Hitachi Solutions

Hitachi Solutions stands at the forefront of digital transformation, employing cutting-edge technologies to deliver versatile solutions globally. Our collaborative approach emphasizes addressing societal and corporate challenges while contributing to a safe and sustainable living environment.
For more insights about Hitachi Solutions, please visit their official website.

Conclusion

With the backdrop of rising demands for efficiency in equipment management, Hitachi Solutions is paving the way for a futuristic response mechanism through AI. By addressing inherent challenges and streamlining workflows, the new application not only promises to enhance productivity but also assists in preserving valuable expertise for future generations.