#Japan #Tokyo #Call Center #BOD #Support Pack

BOD Releases Comprehensive Call Center Support Pack

On September 16, 2023, BOD, an outsourcing company based in Toshima, Tokyo, led by CEO Daizen Tanaka, unveiled its latest resource, the "Call Center Support Pack." This extensive 40-page document is designed to assist call centers in improving skills and optimizing organizational management. Best of all, it is available for free download!

Background of the Resource Creation

Call centers are pivotal operational hubs that interact with customers through various channels, such as phone, email, chat, and social media. Given their constant need for a set number of operators, call centers experience fluctuations in inquiry volumes due to campaign launches, new product releases, or seasonal changes. Such shifts can lead to significant differences in operational pressure between normal and peak periods.

Moreover, the increasing variety of inquiry channels has resulted in a wider range of skills required from operators. To address these industry challenges, BOD has published several helpful resources in the past. Many users have taken advantage of downloading multiple documents simultaneously, which inspired the creation of the Call Center Support Pack—a consolidated resource meant to augment call center operations across diverse areas.

What’s Included in the Support Pack?

The Call Center Support Pack includes useful checklists and guides such as:
1. Telephone Handling Skill Enhancement Checklist
2. Guide to Fundamental Reforms in Call Center Operations
3. Overview of Call Center Outsourcing Services

With these extensive resources, BOD encourages call center professionals to utilize them to enhance both individual skills and overall organizational performance.

Download the Call Center Support Pack Here

Looking Ahead

BOD is committed to supporting its clients’ business growth and productivity improvements. As an integrated outsourcing company, it aims to provide information that contributes to client success. BOD is dedicated to ensuring that clients can focus securely on their core business by offering extensive outsourcing service support.

Additional Resources

BOD also offers a variety of useful information related to outsourcing, with a focus on making intricate processes more manageable. Its free resources encompass everything from year-end adjustment procedures to trends in payroll calculation.

About BOD

Founded on January 23, 2017, BOD leverages the synergy of people and technology to become a driving force in society, working towards creating a future that connects everyone. With a broad spectrum of services in outsourcing, including administrative support, human resource management, system development, logistics, and call center operations, BOD is here to support clients’ expansive operational needs.

Company Details:

• - Name: BOD Corporation
• - CEO: Daizen Tanaka
• - Location: 2-49-7 Minami Ikebukuro, Toshima, Tokyo, 171-0022
• - Business: Comprehensive Outsourcing
• - Website: BOD Official Website
• - Recruitment Site: BOD Recruitment Page

For those interested in enhancing their efficiency and operations, BOD’s "Useful Information" media platform offers insights into various aspects of business optimization, ranging from back-office support to IT solutions.

Explore Useful Resources Here

BOD is dedicated to continuous development and sharing of resources that help businesses navigate their operational challenges effectively.