#Brazil #São Paulo #CPaaS #Customer Cloud #Zenvia Inc.

Zenvia's Q2 2025 Financial Highlights: Growth Amid Challenges

Zenvia Inc. (NASDAQ: ZENV), a prominent player in the cloud-based customer experience solutions market in Latin America, recently announced its financial and operational results for the second quarter of 2025. The results highlight a significant growth trajectory, while also shedding light on the challenges faced by the company.

Financial Performance Overview

During Q2 2025, Zenvia registered revenues of BRL 286 million, reflecting a remarkable 24% increase compared to BRL 231 million in the same quarter of 2024. Notably, the growth was primarily fueled by the Communications Platform as a Service (CPaaS) segment, which saw revenues rise by an impressive 33% year-on-year. This surge is attributed to heightened SMS volumes from major wholesale clients, contributing to the overall revenue growth despite tighter margins in this segment.

As for Software as a Service (SaaS) offerings, the Zenvia Customer Cloud played a crucial role in driving a revenue increase of 3% year-over-year. With its firm footing in the market, Zenvia has seen its SaaS client base grow steadily over the past quarters, indicating successful adoption of their innovative solutions.

CEO's Perspective on Progress

Cassio Bobsin, the CEO and Founder of Zenvia, expressed optimism regarding the company's strategic pivot towards enhancing the Zenvia Customer Cloud offerings. He noted that the revenue growth of 23% in this segment aligns with Zenvia's focus on cultivating deeper client relationships and expanding their product reach. The management aims for a full-year revenue growth projection of between 25% and 30% for the Customer Cloud initiative, further illustrating robust market interest and adoption rates.

Challenges and Market Dynamics

While revenue growth was evident, challenges persisted. Shay Chor, CFO and Investor Relations Officer, pointed out that the company is navigating a “volatile market environment,” characterized by fierce competition, particularly within the CPaaS segment. This competitive landscape has adversely impacted profitability metrics, resulting in a notable decline in operating income and a loss for the quarter. In this context, Zenvia remains committed to stringent expense control measures and strategic initiatives expected to enhance profitability in the long run.

Key Financial Metrics

The financial metrics for Q2 2025 underscore the ongoing challenges Zenvia faces:

• - Gross Profit: BRL 56.4 million, a decrease of 35.6% year-on-year
• - Adjusted EBITDA: Positive BRL 10.7 million, down 68.1% compared to Q2 2024
• - Net Income: A loss of BRL 42 million, reflecting a significant increase in losses from the previous year.

Despite the ongoing challenges, Zenvia has implemented cost-optimization strategies in its General and Administrative (GA) expenses, which saw a 25% year-on-year reduction in H1 2025.

Outlook for the Future

Looking ahead, Zenvia's management team is focused on solidifying its Competitive position in the SaaS and CPaaS spaces. With plans to refine the Customer Cloud offerings, along with strategic customer retention initiatives, they anticipate a gradual return to normalized profitability levels by year-end, establishing a strong foundation for 2026 and beyond.

The company's consistent investment in innovation and client engagement is expected to pay dividends, thus strengthening its market presence across Latin America.

To keep stakeholders updated, Zenvia will host a webcast on September 11, 2025, to discuss the results and future outlook, inviting an exchange of insights with the investor community.

In conclusion, while Zenvia's Q2 2025 results reflect significant growth, the road ahead demands vigilant attention to market dynamics and profitability strategies. The company’s commitment to innovation and customer satisfaction remains unwavering as it navigates through challenges and explores new horizons in the customer experience landscape.