#Australia #Melbourne #OneView Commerce #Australia Post #POS technology

OneView Commerce's Role in Australia Post's Digital Transformation

In June 2025, OneView Commerce announced a significant milestone in the realm of digital retail solutions with the completion of the first year of its point-of-sale system deployment across more than 3,500 Australia Post locations. Marking a transformative phase for the postal service, the new platform named POST+ modernizes an operational framework that had been reliant on a legacy system for over three decades.

OneView's innovative technology framework brings together composable unified commerce capabilities, enabling Australia Post to streamline its transaction processing and enhance customer experiences. The cloud-native, agile platform positions Australia Post to efficiently manage service offerings and adapt to evolving customer demands, creating enriched service interactions that reflect the needs of modern consumers.

The update to POST+ was particularly well-received during its initial peak season, where record transaction volumes were processed seamlessly through the new system. According to Josh Bannister, the Executive General Manager of Retail, Brand, and Marketing for Australia Post, the system's agility and capacity for rapid evolution will allow the organization to better serve its customers and meet their expectations effectively.

The Strategic Implementation of POST+

OneView facilitated a painless transition from the older system to the new environment with a build-it-once, deploy-it-everywhere model. This approach drastically minimized both costs and associated risks typically experienced during digital transformations. The successful implementation initiated with the POS+ mobile project laid the groundwork for the more expansive and comprehensive POST+ rollout.

The decentralized nature of the system allows Australia Post to maintain flexibility, rapidly responding to customer feedback and integrating new features promptly without major disruptions. With a focus on user-friendly design and functionality, the new system has not only optimized customer interactions but also improved employee satisfaction through reduced training times and specialized support.

Linda Palanza, CEO of OneView, praised Australia Post's commitment to innovation, emphasizing the importance of agility in the current retail landscape. The successful integration of this technology into Australia Post's operations is a testament to the potential of cloud innovations in achieving efficiencies and maximizing profitability.

Looking Ahead: The Future of Retail with OneView

As Australia Post continues to adapt its service model, the organization is strategically positioned to expand its offerings and enhance customer engagement through advanced digital solutions. The composable and scalable attributes of OneView's platform provide the necessary tools to support new strategies aimed at customer retention and service diversification.

The ongoing positive feedback from both customers and employees confirms that POST+ is not just a temporary fix, but a long-term solution designed for sustained growth. As the retail environment continues to evolve, OneView and Australia Post are at the forefront, demonstrating how integrated digital solutions can lead to substantial business advantages and enhanced profitability.

In summary, the partnership between OneView Commerce and Australia Post signifies a new chapter in retail technology, showcasing the transformative power of composable unified commerce. With a modernized approach to point-of-sale systems, Australia Post is well-equipped to navigate the complexities of the digital age while delivering exceptional service each step of the way.