#China #Shanghai #construction machinery #SANY Group #Global Service

SANY's Commitment to Swift Global Customer Support

SANY Group, a prominent name in the construction machinery industry, has launched a new service ethos, 'No More Waiting'. This initiative reflects SANY's dedication to improving global customer support by delivering faster and more efficient service to users around the world.

Understanding Industry Challenges

In today's fast-paced construction environment, equipment downtime can lead to significant delays and financial losses. SANY acknowledges the urgency for responsive service and has developed its 'Customer First' principle to address these challenges effectively. The purposeful design of this new service approach focuses on the creation of a robust service ecosystem that significantly enhances SANY’s responsiveness and support capabilities.

The 'No More Waiting' Ethos

Tang Xiuguo, chairman of SANY Group, expressed the company's commitment to service excellence by stating, "Service is not just an accessory, but our core promise." This philosophy aims to assure customers that no matter where they are in the world, SANY remains dedicated to delivering immediate support and solutions tailored to optimize their operational value.

Global and Efficient Service Network

To ensure that service is truly ‘within reach,’ SANY has established a vast global service network. With over 900 service locations and a 'Rapid Response Corps' composed of over 3,500 service engineers, SANY offers round-the-clock support. Additionally, the MySANY platform facilitates a streamlined service request process that allows customers to connect with the best-suited engineers for their needs. This digital platform also allows real-time tracking of service requests, ensuring maximum transparency and efficiency.

Accelerating Spare Parts Delivery

A key aspect of the 'No More Waiting' philosophy is the timely provision of spare parts. SANY employs a sophisticated warehousing and distribution system that optimizes the last-mile delivery of essential parts. By maintaining a network of over 900 warehouses globally, SANY guarantees quick access to necessary parts. Utilizing the MySANY platform, customers can easily check parts pricing, order status, and expected delivery timelines, which significantly minimizes equipment downtime.

Investing in Technical Expertise

SANY's confidence in its 'No More Waiting' initiative stems from its commitment to developing exceptional technical expertise. Recognizing that highly skilled professionals are essential for addressing customer challenges, SANY has invested heavily in training its workforce. The SANY Industrial College in China serves as a focal point for nurturing service professionals, while training centers in countries like Indonesia and France aim to build localized expertise. These centers offer over 300 specialized courses, ranging from basic competencies to advanced technical skills, ensuring a well-prepared service team.

Looking Toward the Future

SANY is resolute in its goals to grow its global service capabilities and to guarantee the best performance for every piece of machinery it manufactures. By consistently exceeding customer expectations and industry standards, SANY strives to deliver unparalleled value to customers across the globe. The 'No More Waiting' philosophy is not just a promise; it’s an operational promise that SANY is determined to fulfill in every corner of the world, making construction smoother and more efficient for its valued clientele.