Genpact Triumphs in the First HFS Services-as-Software Awards 2026
Genpact Triumphs in the First HFS Services-as-Software Awards 2026
Genpact, known for its groundbreaking approach in the realm of Agentic Operations, has made headlines by winning the prestigious Best Services Eating Software category at the inaugural 2026 HFS Services-as-Software Awards. These awards celebrate companies that are at the forefront of integrating services, software, artificial intelligence (AI), and automation to transform enterprise delivery and outcomes.
The award acknowledges Genpact's innovative Agentic Operations model, which employs AI agents to manage critical enterprise workflows while human experts validate the process. This model is already operational across various sectors for numerous Fortune 100 companies, demonstrating its effectiveness and adaptability.
A Closer Look at Agentic Operations
Balkrishan "BK" Kalra, President and CEO of Genpact, shared insights on what makes Agentic Operations special. He expressed that the essence of their approach revolves around process intelligence, arguing that true artificial intelligence requires a deep understanding of processes. The successful integration of AI agents has allowed Genpact to enhance efficiency and client experiences in ways previously unattainable.
The implementation of Agentic Operations began in accounts payable, where it has made significant strides. The statistics illustrate this success:
- - Touchless processing rates surged from 26% to an impressive 80%.
- - Invoice accuracy improved dramatically from 70% up to over 95%.
- - First-pass matching of invoices increased from 78% to more than 90%.
- - Supplier inquiry resolutions on first contact have risen from zero to over 95%.
These numbers demonstrate Genpact's commitment to excellence and innovation, emphasizing the tangible benefits of adopting their operational model.
Insights from Industry Experts
Phil Fersht, CEO and Chief Analyst at HFS Research, elaborated on what sets Genpact apart. His comments highlight that the company's ability to convert the conceptual ideas behind Services-as-Software into practical applications was a key factor in their recognition. He believes that the work done through Agentic Operations showcases a transformational movement in how service delivery is perceived by leveraging AI integrated within workflows, complemented by human oversight.
The Future of Services-as-Software
The HFS Services-as-Software Awards aim to recognize advancements in the transition from traditional labor-based models to AI-native, software-defined operations. Genpact's triumph in the Best Services Eating Software category underscores the industry’s shift towards modular, platform-enabled services that yield measurable outcomes.
About Genpact
Genpact (NYSE: G) has established itself as a pioneer in applying AI to enhance process intelligence. The company's rich history in managing core business processes across various sectors like finance, supply chain, and banking has paved the way for its cutting-edge advancements in enterprise operations. By combining human expertise with AI capabilities, Genpact delivers outcomes that are not only effective but also measurable.
As enterprises continue to seek innovative solutions to complex challenges, Genpact exemplifies the potential of integrating technology into operational processes, setting a benchmark for future advancements in the industry.
To learn more about Genpact and their innovative operations model, visit their official website at genpact.com. Additionally, stay connected through their social media channels on LinkedIn, YouTube, Twitter, and Facebook.
Topics Business Technology）
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