#Japan #Tokyo #Real Estate #Itandi #JCSA

ITANDI Joins the Japan Customer Success Association

ITANDI Inc., a pioneer in technology-driven real estate transactions, has officially joined the Japan Customer Success Association (JCSA) starting from March 2026. This marks a significant milestone as ITANDI becomes the first Vertical SaaS company to be a member of this esteemed organization.

Background of Participation

The JCSA aims to create a sustainable growth society through customer success, as articulated in its vision. The association supports various initiatives including annual publications, such as the 'Customer Success White Paper,' and large-scale events like the 'Japan CS Summit.' These endeavors contribute to the standardization of customer success and the promotion of activities that enhance corporate customer success efforts.

By joining JCSA, ITANDI seeks to establish a model of customer success rooted in industry-specific business practices and in-depth domain knowledge. The company aims to widely disseminate this knowledge to continuously upgrade the quality of customer success within its specialized field.

Insights from ITANDI's Leadership

Masaki Okada, the Director of Customer Success Operations at ITANDI, expressed his honor in participating in the Japan Customer Success Association. ITANDI's mission is clear: 'To smooth real estate transactions through technology.' With over one million electronic tenant applications and numerous e-contracts processed annually, the company prides itself on its pioneering role in driving digital transformation (DX) in the real estate sector.

Okada emphasized the necessity for customer success to bridge the gap between complex business customs in the real estate domain and meaningful business improvements driven by technology. He reiterated the importance of collaboration with member companies to deepen insights, explore customer success frameworks in the prop-tech space, and contribute to the broader growth of the market.

Introducing ITANDI's Services

ITANDI offers a range of services designed to digitize various processes in real estate transactions, including both leasing and sales operations. For the leasing sector, ITANDI operates the real-time inter-agency site 'ITANDI BB,' as well as support services for lease management and leasing agents. In the sales domain, ITANDI provides a sales support service named 'ITANDI PropoCloud' tailored for real estate brokerage firms, enabling a seamless transaction experience across all dimensions of real estate business.

Overview of the Japan Customer Success Association

• - Name: Japan Customer Success Association (JCSA)
• - URL: JCSA Official Site
• - Location: 104-0061, 5F/8F PMO Ginza II, Ginza 8-17-1, Chuo Ward, Tokyo
• - Established: November 2024
• - Activities: The association provides implementation support for customer success, consulting, hosts seminars and presentations, publishes books, and carries out surveys on customer success practices.

About ITANDI

Founded in June 2012, ITANDI Inc. is dedicated to solving challenges in the real estate industry through innovative services. They have processed over one million electronic tenant applications and approximately 340,000 electronic contracts annually (as of the fiscal year 2024-2025), significantly contributing to reducing paper usage in the industry by over 11.51 million pages per year through various digitized processes.

• - Company Name: ITANDI Inc.
• - CEO: Akihiro Nagashima
• - Headquarters: 42F, Sumitomo Realty & Development Roppongi Grand Tower, 3-2-1 Roppongi, Minato Ward, Tokyo
• - URL: Corporate Site

ITANDI is at the forefront of transforming the real estate landscape through technology, and this partnership with JCSA will further enhance their capability to drive success in customer relationships.