#USA #Oakland #Customer Service #Stevie Awards #Blue Shield

Blue Shield of California Triumphs with Bronze Stevie Award

On April 15, 2025, Blue Shield of California achieved a remarkable milestone by receiving the esteemed Bronze Award for Customer Service Employer of the Year at the 2025 Stevie Awards for Sales and Customer Service. This recognition underscores the organization's relentless dedication to providing exceptional member support and service.

Boasting an impressive Customer Experience team of 800 professionals, Blue Shield of California handles approximately 4.5 million calls every year. Their focus on delivering personalized service ensures that members receive informed and compassionate assistance during some of the most critical moments in their lives.

Millie Virgil, Senior Vice President of Transformation and Customer Experience, emphasized the organization's commitment to its members by stating, "At Blue Shield of California, our members are at the center of all we do." This recognition serves as a testament to the hard work and dedication of their customer service team, who often represent the face and voice of the organization. Their unwavering commitment to meeting and exceeding members' needs with empathy and support is truly commendable.

The Stevie Awards are renowned worldwide, celebrating excellence in customer service, business development, and sales professionals. By honoring Blue Shield of California, the awards highlight the company's aspiration to create a sustainable healthcare system that is genuinely worthy of the communities it serves.

Virgil further articulated, "We are proud to see Blue Shield of California honored in this way. As a nonprofit health plan, we strive to create a healthcare system that is worthy of our family and friends and sustainably affordable. Our customer service team is truly helping us bring our mission to life.”

Founded in 1939 in San Francisco and currently headquartered in Oakland, Blue Shield of California operates as a tax-paying nonprofit health plan. The organization supports nearly 6 million members and employs over 7,500 staff, generating more than $25 billion in annual revenue. In a bid to further its impact on California communities, Blue Shield has contributed over $60 million to the Blue Shield of California Foundation in the past three years alone.

For updates and more information regarding Blue Shield of California's initiatives, visit their news portal at news.blueshieldca.com or follow them on social media platforms like LinkedIn and Facebook. This award is not just a reflection of their commitment to healthcare; it's an essential step towards building a supportive and efficient healthcare system for all.

In conclusion, Blue Shield of California's recognition at the Stevie Awards is a significant milestone that highlights its dedication to fostering a culture of excellent customer service. The company’s ongoing efforts to provide compassionate support to its members continue to set a standard within the healthcare industry and contribute positively to the wider community.