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SharpenCX and ElevenLabs Introduce Revolutionary AI Voice Agents

In a significant leap forward in customer service technology, SharpenCX has teamed up with ElevenLabs to unveil a groundbreaking generation of AI voice agents that resemble real human interactions. This innovative solution aims to enhance customer conversations, making them feel more natural, seamless, and truly engaging.

The Future of Customer Engagement

Founded over 14 years ago, SharpenCX has a strong reputation for providing award-winning contact center as a service (CCaaS) technology. The latest AI voice agents, developed in collaboration with ElevenLabs, incorporate cutting-edge voice technology to ensure that customer conversations are not only efficient but also delightful. The objective of these AI agents is to foster deeper connections between businesses and their clients, thereby revolutionizing service delivery.

How It Works

The introduction of SharpenCX's AI voice agents represents a transformative shift in customer service paradigms. These intelligent agents are designed to intuitively understand and address customer inquiries while knowing precisely when to involve a human representative. This seamless transition promises to improve overall service clarity and customer satisfaction.

Tom Fisher, SharpenCX’s Chief Operating Officer, emphasized the mission of the partnership: “Our aim at SharpenCX is to power deeper, more genuine connections between companies and customers. ElevenLabs was the clear choice for the natural, context-aware technology we wanted to give a voice to our SharpenCX AI agent.”

The Technological Edge

The collaboration between SharpenCX and ElevenLabs has led to an agile AI voice solution that is adaptable to a variety of business environments. Whether deployed standalone or integrated into existing customer experience platforms, the AI voice agents are designed for easy deployment and immediate value. As stated by Jack Piunti, GTM Lead at ElevenLabs, “We're excited that SharpenCX is the first to deploy ElevenLabs Agents in a customer contact platform. Acting as true digital teammates, these agents show how conversational AI can move beyond scripted responses into practical and engaging customer care.”

Empowering Human Agents

One of the standout features of SharpenCX's AI voice agents is their ability to empower human team members rather than replace them. With built-in AI assistants at their disposal, customer agents can receive real-time prompts and suggestions, enabling them to navigate customer interactions more effectively. This not only streamlines the engagement process but also equips supervisors with the tools needed to coach their teams more efficiently.

Key Features of the AI Solution

Here are some of the crucial benefits of the SharpenCX AI voice agents:

• - Seamless Experience: Engage in human-like conversations that foster connection.
• - Agent Empowerment: Equipped with real-time prompts and call summaries.
• - Flexible Deployment: Can be integrated into any existing CCaaS or run on SharpenCX’s platform.
• - Proven Reliability: Offers 99.999% uptime and robust enterprise-level security.
• - Easy Integration: Compatible with APIs for platforms such as Salesforce, Slack, and Teams.

SharpenCX’s commitment to innovation has also been recognized by analysts, as the company recently earned the title of Best SMB Enterprise AI Solution in the 2025 AI Service Provider Report by Remend. This accolade underscores the impact of their AI voice technology on enhancing customer experience and operational efficiency.

Conclusion

As businesses increasingly seek to blend technological advancements with consumer expectations, solutions like those from SharpenCX and ElevenLabs demonstrate a significant shift in how companies can interact with their customers. The new AI voice agents are set to redefine the standards of customer service in the digital era, paving the way for more engaging and human-centered interactions.