Dentsu Research Establishes Loan Application System Using Salesforce Experience and Service Cloud
Loan Application System Launched by Dentsu Research
Dentsu Research, headquartered in Minato, Tokyo, is making strides in bridging technology and society through its recent collaboration with the Shin-Kin Guarantee Fund, located in Chuo, Tokyo. The company has successfully implemented a new loan application reception system using Salesforce's Experience Cloud and Service Cloud. As of the announcement, this innovative system is already in operation at over 80 credit unions nationwide.
Background of Implementation
The Shin-Kin Guarantee Fund, which oversees the guarantee operations for credit unions, has consistently aimed to cater to various funding needs that users encounter at different life stages. Its goal has been to provide cost-effective and easy-to-use guarantee products while ensuring sound management that instills confidence in both users and credit unions. Since October 2011, the Fund had been operating an internet application reception system for individual loans, known as the
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