CCIForward: A New Venture to Enhance BPO Services in Japan

Introducing CCIForward: A New Era in BPO

On a groundbreaking day for business process outsourcing (BPO) in Japan, CCIForward Co., Ltd. has officially been established by a collaboration of notable companies, including CC Innovation, BPIO, and Money Forward. This new venture aims to respond decisively to the pressing issue of Japan's declining workforce while fostering productivity in regional cities.

The Purpose Behind the Establishment

BPO has become an essential element in enhancing productivity within communities facing workforce shortages. The founders of CCIForward, CC Innovation, which specializes in BPO services, and BPIO, a company under the Seven Rich Group, recognized the urgent need for advanced solutions and operational methodologies in order to accelerate their contributions to society’s evolving challenges.

CC Innovation has been involved in the BPO industry and its implementation support. By creating CCIForward, the company intends to offer new BPO services that will help startups and local businesses focus on their core operations, allowing them to grow and develop without being bogged down by back-office functions.

Background and Development of the New Company

The formation of CCIForward comes as a strategic move to leverage the combined strengths of its founding companies. In this new alliance, CC Innovation and BPIO will spearhead the BPO business, utilizing Money Forward's cloud-based back-office software as the foundation for optimization of operational processes. This collaboration capitalizes on BPIO's rich experience in BPO deployments for over 100 companies and Money Forward's innovative software solutions, which more than 400,000 businesses use for their financial and operational management.

This venture not only enhances operational efficiency but also positions CCIForward as a pivotal partner to support the productivity growth of small and medium enterprises in Japan.

Overview of CCIForward

CCIForward has appointed Takuya Maeda from CC Innovation as its President and Representative Director. The company is headquartered in the heart of Tokyo, at Marunouchi, and is set to officially launch in early May 2025. With a capital investment of 1 billion yen, the shareholding structure includes CC Innovation with 72%, Money Forward holding 14%, and BPIO also at 14%. CCIForward primarily focuses on BPO services and consulting for implementation.

Leadership Insights

In a statement, Tomohiko Kikuzawa, President of CC Innovation, expressed his enthusiasm about the establishment of CCIForward. He noted that this collaboration is a significant step toward achieving the visions of all participating companies and addressing the critical issue of labor shortages impacting local businesses and startups, which must continue to progress and expand their operations.

Shunsuke Hattori, the representative of the Seven Rich Group, articulated the importance of this partnership as a testament to their shared vision. He emphasized the integration of local trust and driving force from CC Innovation with BPIO's practical insights and Money Forward's advanced technology to significantly evolve the nature of BPO services in Japan.

Masanobu Takeda, COO of Money Forward, expressed pride in contributing the company's cloud solutions as a foundation for CCIForward's offerings. He underscored the combination of expertise from CC Innovation and BPIO with Money Forward's technology, aiming to deliver high-quality services that will facilitate business growth and productivity advancement.

Conclusion

CCIForward is poised to become a major player in the BPO landscape, committed to enhancing operational efficiencies and streamlining processes for businesses across Japan. This new company's innovative solutions and collaborative approach are expected to substantially impact the business ecosystem, enabling local enterprises to thrive amidst a challenging labor market. As they embark on this journey, the founding companies remain resolute in their mission to elevate the productivity of regional economies, thereby building a more resilient and prosperous future for all.