#Japan #Tokyo #Borzoi AI #AI Waste Navi #DX management system

Introduction

In a bid to streamline waste management processes, Borzoi AI, headquartered in Chiyoda, Tokyo, has launched a new feature, "AI Waste Navi DX," for its AI-powered waste sorting guidance service. This addition allows municipal staff to manage sorting rules and collection information through a unified cloud-based system, thereby enhancing communication with residents via LINE.

Background

Many municipalities have traditionally relied on paper documentation and individual staff management for waste sorting rules and bulky waste management, leading to challenges such as outdated information and difficulties in passing on knowledge. Furthermore, there's been an increase in inquiries from foreign residents and the elderly, creating a demand for a more intuitive and multilingual communication method. To address these challenges, Borzoi AI developed a user-friendly cloud management system that enables municipal staff to easily manage and update information while facilitating real-time responses via LINE.

Overview of the New Feature

The newly launched management interface includes four key functionalities:

1. Data Management Features

• - Item Name List Management: Municipalities can easily add and edit item names used for sorting guidance, which are instantly reflected in "AI Waste Navi," also with automatic multilingual translation. CSV export is also supported.

• - Sorting Table Management: Detailed disposal methods can be set for each category, allowing related links to be attached.

• - Collection Point Management: A list and map can display collection points and sales locations, which can be flexibly managed across multiple categories.

2. Reporting Functionality

Residents can report illegal dumping or litter via LINE, and municipal staff can review these reports on the management screen.

3. Reporting Feature

The dashboard visualizes usage statistics of "AI Waste Navi" over the past 30 days, capturing inquiry numbers and trends in positive/negative feedback to inform service improvements.

4. Notification Feature

Municipalities can directly inform residents via LINE about changes, such as alterations to bulky waste collection days, with automatic translations based on user settings.

Expected Benefits

• - Streamlined Information Management: Staff can manage and update real-time information, facilitating efficiency and reducing reliance on individual staff.

• - Visualization of Data: Clear graphs and dashboards allow for quick comprehension of service usage and feedback trends, aiding in prompt decision-making.

• - Inclusive Public Services: Multilingual support ensures accessibility for foreign residents and the elderly, promoting sustainable engagement in municipal services.

• - Collaborative Editing: The system supports simultaneous edits by multiple staff members, enhancing team operations and smooth information sharing within the organization.

CEO's Commentary

Kota Hara, the CEO of Borzoi AI, emphasized their commitment to addressing waste sorting inquiries and the challenges of information management that municipalities face, particularly for the elderly and foreigners. He believes that a more intuitive waste sorting guidance system will significantly improve the quality of public services. This new management system enhances both the ease of information management for staff and the quality of services provided to residents. Looking ahead, Borzoi AI plans to incorporate voice-based telephone support, image recognition for sorting assistance, and management of collection vehicle operations to further advance the overall digital transformation (DX) of municipal services.

About AI Waste Navi

"AI Waste Navi" is an AI service that provides waste sorting guidance in 13 languages via LINE. Not only does it automate inquiry responses from residents, but it also centralizes information management on the cloud. The service has already been implemented in various municipalities, including Chofu, Noshiro, and Fussa, with Chofu's initiative receiving high accolades, such as the "Tokyo City and Ward DX Award 2024 - Grand Prize."

Find out more at AI Waste Navi.

About Borzoi AI

Borzoi AI aims to enrich lives and contribute to society through technology and innovation. Utilizing the power of AI, we strive to provide practical solutions to everyday challenges.

• - CEO: Kota Hara
• - Established: February 2024
• - Address: 2-8-11 Kanda Sarugakucho, Chiyoda-ku, Tokyo, 101-0064
• - Website: Borzoi AI