MRI Software Celebrates Achievement with IDC's 2025 SaaS Customer Satisfaction Award
In a significant achievement for the real estate technology sector, MRI Software has been honored with the prestigious 2025 SaaS Facilities Management Customer Satisfaction Award by the International Data Corporation (IDC). This award highlights the company's dedication to offering top-tier facilities management solutions tailored to meet the varied needs of its clients. The announcement was made public on October 28, 2025, and is grounded in the exceptional results from IDC's comprehensive SaaS Path Survey. This survey evaluates customer satisfaction across numerous software-as-a-service vendors, and MRI's facilities management suite emerged as one of the top contenders among its competitors.
The accolade was determined by analyzing critical metrics provided by survey participants, who rated MRI Software highly on several important factors. These include brand trust, user experience, functionality, frequency of new feature releases, and road visibility, among others. Patrick Ghilani, the CEO of MRI Software, emphasized that their approach prioritizes customer input, utilizing feedback actively gathered through surveys, advisory councils, and direct engagement during industry exhibitions. He articulated that receiving this award validates the impact of their solutions on facility managers globally.
Despite high levels of satisfaction among facility managers, they continue to face significant challenges. Earlier this year, MRI Software published insights from its Voice of the Facility Manager report, which surveyed numerous facility managers across North America, EMEA, and APAC. Findings indicated that while job satisfaction is high, the responsibilities and workloads of facility managers have surged without a corresponding increase in budgets. This gap creates a critical demand for robust technological solutions to streamline operations, and MRI's software suite is purposefully designed to address these needs.
The facilities management solutions by MRI Software are currently employed by more than 4,500 clients, serving over 2 million users. These users, which include owners, operators, and occupiers of real estate, utilize the software to manage various operational aspects, including locations and contracts. Ghilani noted that the growth of the facilities management product line represents one of the fastest expanding segments within MRI's overall portfolio. The company is actively enhancing its offerings to meet the increasing demands of the sector.
The IDC's Customer Satisfaction Award program, also known as the CSAT Awards, is designed to celebrate top-performing software vendors in the SaaS space, based on rigorous assessments from end-users. This assessment comprises feedback from roughly 2,900 organizations worldwide, covering a diverse array of industry sectors and company sizes. The high satisfaction ratings garnered by MRI attest to its status as a leader in the facilities management software market.
As MRI Software continues to innovate and adapt to changing market conditions, the company remains committed to empowering real estate professionals with solutions that not only meet but exceed expectations. By driving improvements and fostering community engagement, MRI positions itself as a frontrunner in the real estate technology landscape.
Given this recent accolade, it is clear that MRI Software will continue to play an influential role in shaping the future of facilities management. Their open, intelligent platform will further enable commercial and residential property professionals to thrive in increasingly competitive markets, thus enhancing the communities where they operate. For more in-depth details about MRI's facilities management solutions, interested parties can visit their official website at www.mrisoftware.com.
The Importance of Customer Feedback
The accolade was determined by analyzing critical metrics provided by survey participants, who rated MRI Software highly on several important factors. These include brand trust, user experience, functionality, frequency of new feature releases, and road visibility, among others. Patrick Ghilani, the CEO of MRI Software, emphasized that their approach prioritizes customer input, utilizing feedback actively gathered through surveys, advisory councils, and direct engagement during industry exhibitions. He articulated that receiving this award validates the impact of their solutions on facility managers globally.
Addressing Challenges in Facilities Management
Despite high levels of satisfaction among facility managers, they continue to face significant challenges. Earlier this year, MRI Software published insights from its Voice of the Facility Manager report, which surveyed numerous facility managers across North America, EMEA, and APAC. Findings indicated that while job satisfaction is high, the responsibilities and workloads of facility managers have surged without a corresponding increase in budgets. This gap creates a critical demand for robust technological solutions to streamline operations, and MRI's software suite is purposefully designed to address these needs.
Growth in the FM Product Line
The facilities management solutions by MRI Software are currently employed by more than 4,500 clients, serving over 2 million users. These users, which include owners, operators, and occupiers of real estate, utilize the software to manage various operational aspects, including locations and contracts. Ghilani noted that the growth of the facilities management product line represents one of the fastest expanding segments within MRI's overall portfolio. The company is actively enhancing its offerings to meet the increasing demands of the sector.
Recognizing Leading Vendors
The IDC's Customer Satisfaction Award program, also known as the CSAT Awards, is designed to celebrate top-performing software vendors in the SaaS space, based on rigorous assessments from end-users. This assessment comprises feedback from roughly 2,900 organizations worldwide, covering a diverse array of industry sectors and company sizes. The high satisfaction ratings garnered by MRI attest to its status as a leader in the facilities management software market.
As MRI Software continues to innovate and adapt to changing market conditions, the company remains committed to empowering real estate professionals with solutions that not only meet but exceed expectations. By driving improvements and fostering community engagement, MRI positions itself as a frontrunner in the real estate technology landscape.
Conclusion
Given this recent accolade, it is clear that MRI Software will continue to play an influential role in shaping the future of facilities management. Their open, intelligent platform will further enable commercial and residential property professionals to thrive in increasingly competitive markets, thus enhancing the communities where they operate. For more in-depth details about MRI's facilities management solutions, interested parties can visit their official website at www.mrisoftware.com.
Topics Business Technology）
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