#Japan #Fukuoka #contact center #AI Forum #RevComm

RevComm to Showcase AI Solutions in Contact Centers at FUKUOKA CC AI FORUM 2026

RevComm, based in Chiyoda, Tokyo, has announced its plans for the FUKUOKA CC AI FORUM 2026, scheduled for August 28, 2026, at the TKP Garden City Hakata. This event aims to delve into the utilization of artificial intelligence (AI) in contact centers, featuring insights from industry leaders and a plethora of sessions designed to advance knowledge in this burgeoning field.

During this significant forum, six leading companies will share their expertise, focusing on various aspects of AI utilization — including voice AI, automation of customer interactions, performance evaluation, and CRM innovations. Notable industry figure, Ryuuji Yajima, a producer at Call Center Japan Dot Com and CSMEDIA, will kick off the event with a keynote address setting the stage for discussions around the role of AI in modern contact centers.

The program comprises several sessions throughout the day where representatives from RevComm, Salesforce Japan, and other partner companies will discuss pivotal themes such as:
1. Quality Control Automation
- Yuki Nakamura of RevComm will present on how AI can dramatically reduce the labor involved in assessing service quality.
2. Learning from Real-World Cases
- Kenta Sannomiya from Salesforce will share insights derived from 29,000 case studies exploring how organizations can effectively integrate AI agents in customer experience strategies.
3. Evaluating AI's Capabilities
- A discussion featuring Takahiro Yoshida of Stadium and a guest expert on evaluating AI's performance within contact interactions.
4. AI and Knowledge Integration
- Shun Marumoto from AI Square will talk about the transition from data summarization to AI agents, highlighting successful strategies.
5. Voice of Customer Implementation
- Makiko Yahagi from Tsuzuki Electric will explore how to harness VoC to support the future of contact centers.
6. Future of Customer Experience
- A roundtable session dedicated to discussing the trajectory of customer experience in Fukuoka amid advancing AI tools.

The event will conclude with a networking session, encouraging participants and speakers to engage and connect for potential collaborations and knowledge exchange. Registration is free, specifically tailored for stakeholders seeking to enhance productivity and customer experience within contact centers.

Event Details:

• - Date: August 28, 2026
• - Time: 13:00 - 18:00
• - Location: TKP Garden City Hakata, Fukuoka
• - Fee: Free entry (5,000 yen for networking session)

This forum is a unique opportunity for contact center professionals in the Kyushu region, promoting collaboration and knowledge sharing in AI-driven productivity enhancement. RevComm emphasizes its mission to reinvent communication and foster a society where human connections thrive, striving continuously to boost the value of their