#Japan #Customer Service #Shizuoka #Taito #F Station

Taito Celebrates Exceptional Service at the 19th Customer Service Star Contest

Taito Corporation, headquartered in Shinjuku, Tokyo, recently held its 19th Customer Service Star Contest at the Yotsuya Community Hall on February 18, 2026. The event aimed to recognize and reward the top-performing service staff among over 3,000 crew members spread across Taito's approximately 170 locations nationwide, including Taito Stations and Taito F Stations. The prestigious title of best service location was awarded to the Taito F Station at Aeon Mall Fuji-Miya.

Event Highlights

Since its inception in 2007, the Customer Service Star Contest has showcased the talents of 17 selected crew members, each exhibiting exceptional customer service skills. The participants included a mix of young talent as well as seasoned veterans, working together to demonstrate their unique approaches to hospitality. The competition featured role-playing scenarios utilizing actual arcade games, where crew members responded to unexpected questions and customer interactions to showcase their skills in real-time.

Winners of the Contest

The judging panel followed a systematic evaluation of both individual crew members and their respective stores. The outcomes of the event were as follows:

1. Customer Service Star (Best Store): Taito F Station, Aeon Mall Fuji-Miya, led by Sakura Suzuki
Store Link
Award Recipient Comment: Sakura expressed her gratitude by acknowledging the invaluable support she received during her first participation in this prestigious event, highlighting how it was just the beginning of a journey to share her experiences with fellow crew members and elevate the Taito F Station.

2. Excellence Award - 2nd Place: Taito F Station, Noichi, led by Maki Inoue
Store Link

3. Excellence Award - 3rd Place: Taito Station, Namba, led by Kento Suga
Store Link

Competition Structure

The contest was held between 1:00 PM and 6:00 PM, featuring role-playing formats to assess both the individual prowess of crew members and the overall performance of their assigned stores. The unique combination of service skills and hospitality spirit is what sets Taito apart, striving to establish an environment where customers feel welcomed to return for more fun and enjoyment.

About the Customer Service Star Contest

The Customer Service Star Contest serves as a platform where crew members from Taito's amusement centers across the nation can showcase their skills in a competitive environment. The event promotes Taito’s ongoing commitment to enhancing Customer Satisfaction (CS), Employee Satisfaction (ES), and Partner Satisfaction (PS). By fostering an enjoyable and secure atmosphere in their amusement facilities, Taito aims to encourage customers to return.

Taito's Legacy

Founded with a mission to deliver the best in entertainment and gaming, Taito Corporation continues to lead the industry with iconic titles such as Space Invaders, Arkanoid, and Puzzle Bobble. As Taito looks toward the future, they are dedicated to creating unforgettable experiences that generate joy, surprise, and connections among their customers.

For more information, visit Taito’s official website:
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Note: The names Taito, the Taito logo, Taito Station, and Taito F Station are trademarks or registered trademarks of Taito Corporation in Japan and other countries.