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Chesapeake Utilities Corporation's Sustainability Micro-Report: A Commitment to People and Community

Chesapeake Utilities Corporation, a leading energy delivery company, has recently released its third sustainability micro-report, demonstrating its strong commitment to fostering a values-driven culture. The report details the company's strategic investments aimed at benefiting employees, communities, and customers. Available for review at Chesapeake Utilities Sustainability, this document outlines the company's ongoing efforts in responsible corporate citizenship.

A Foundation of Core Values

Jeff Householder, chair of the board, president, and CEO of Chesapeake Utilities Corporation, stated, "Our commitment to sustainability is rooted in the values that define who we are." This declaration sets the tone for the company's mission to create a future grounded in care, integrity, and excellence. The report highlights the various initiatives designed to cultivate an inclusive workplace that empowers employees to thrive. By focusing on workforce development, Chesapeake strives to maintain a skilled, engaged, and dedicated team that will help the company grow sustainably.

Community Investments and Contributions

The report also shines a light on Chesapeake Utilities’ active role in community engagement. The company has invested significantly in building relationships with local organizations and supporting programs that align with its philanthropic objectives. Through these initiatives, Chesapeake aims to create measurable impacts within the communities it serves. In 2023 and 2024 alone, the company donated $1.25 million to charitable causes while also contributing 12,060 volunteer hours, showcasing its commitment to meaningful community service.

Customer-Focused Excellence

Customer satisfaction is another vital area of focus for Chesapeake Utilities. The company has set an ambitious goal of achieving top-quartile customer service performance in the industry by 2027. This goal is supported by a strategy aimed at improving every customer interaction and promoting long-term sustainable growth.

Key Highlights of the Report

Among the critical highlights presented in the report include:

• - Employee Retention Success: A retention rate of 93% at Florida City Gas as of the end of 2024, following its acquisition.
• - High Engagement Levels: A 93% participation in the pre-acquisition employee engagement survey, alongside an 81% participation rate in a post-acquisition survey among Florida City Gas employees.
• - Voluntary Turnover Rates: The report recorded a voluntary turnover rate of 9.1%, excluding retirements, along with a 4.8% involuntary turnover rate among regular full-time employees in 2024.
• - Investment in Diversity: Over the past two years, spending on vendors with diverse backgrounds has more than doubled.
• - Longstanding Customer Programs: Programs have been operated by the company for over 40 years in both northern and southern service territories of Florida.

Advancements Through Technology

Chesapeake Utilities is also committed to technological innovation, investing in transformative technologies that enhance operations and improve service delivery. This forward-thinking approach not only aids in efficient service but also positions the company favorably within a rapidly evolving energy sector.

In summary, Chesapeake Utilities Corporation's latest sustainability micro-report articulates a clear vision for its future—one where people, community, and excellence in service take center stage. As the organization forges ahead, it remains dedicated to responsible citizenship and the sustainable growth of its operations.

For more information on Chesapeake Utilities and their ongoing projects, please visit www.chpk.com.