#USA #Los Angeles #INTELITY #GEMS 2.0 #AI Concierge

Intelity Unleashes New Brand Identity and Innovations in Hospitality Technology

Los Angeles, September 17, 2025 — Intelity, renowned as the leader in hospitality's guest experience and staff management platforms, has undergone a significant rebranding, unveiling the next generation of its Guest Experience Management System, GEMS® 2.0. This development is accompanied by the introduction of the AI Concierge, leveraging the capabilities of their new Nexus AI platform, marking a notable advancement in smart and unified hospitality solutions.

A Leap Forward in Hotel Technology

Over the last six months, Intelity has embarked on a strategic journey aimed at reshaping the future of hotel technology. The refreshed brand identity and an enriched product suite underscore the company's commitment to connecting all elements of the hotel experience into a single platform that enhances service and operational efficiency.

GEMS® 2.0: The Hub of Intelligent Hotel Operations

At the core of Intelity's technological advancements lies GEMS® 2.0. This platform isn't merely an upgrade; it represents a complete reimagining of hotel operational centers. GEMS 2.0 consolidates all digital guest and staff interactions into a unified hub, featuring real-time analytics, customizable dashboards, and streamlined integrations with Property Management Systems (PMS), Point of Sale (POS) systems, and IoT technologies. This empowers hotels to deliver tailored services effortlessly while simultaneously simplifying complex scenarios.

AI Concierge: The Gateway to Personalized Service

With the AI Concierge as the inaugural application within the Nexus AI platform, Intelity is stepping into a future where intelligence meets hospitality. This feature utilizes natural language processing and guest profile data to provide substantially personalized experiences, automate service requests, and tap into real-time upsell opportunities across various platforms, including web, mobile, and in-room devices. By bridging disparate systems, Nexus AI ensures that guest and operational data is optimal for artificial intelligence applications, creating a foundation that strengthens hotel operations for the future.

“The hospitality industry has long been hindered by operational silos,” said Steve Proctor, CEO of Intelity. “Through our rebranding, the rollout of GEMS 2.0, and the introduction of AI Concierge, we aim to usher the industry into a new era of sophisticated hospitality technology—where technology remains discreet for guests, vital for teams, and transformative for overall performance.”

Setting New Standards for Guest Experience

Intelity's integrated platform spans a comprehensive range of services, from mobile check-ins to smart-room tablets, guest communications, dining experiences, plus AI-driven insights. These tools have already demonstrated their effectiveness in top-tier luxury hotels, casinos, and boutique establishments worldwide. Now, with the latest features, the company is poised to redefine guest experiences and operating intelligence in the hospitality space.

About Intelity

Intelity stands as the premier unified guest experience and staff management platform used by hotels, casinos, and luxury residences across the globe. With award-winning mobile applications and in-room tablet solutions, Intelity bridges the gap between guests and staff efficiently. Now enhanced by Nexus AI technology, Intelity is committed to driving industry transformation through intelligent and coordinated solutions that boost satisfaction and operational effectiveness.

For further details or to schedule a demo, please visit www.intelity.com.

Media Contact: Tracy Sestili
Email: [email protected]
Phone: (321) 200-0407