Kenect Expands Its Horizons with the Acquisition of Auto Labs, an AI-Driven Automotive Platform

Kenect Expands Its Horizons with the Acquisition of Auto Labs

In a strategic move aimed at bolstering its market position, Kenect, a prominent player in software for automotive reputation management and customer engagement, has announced its acquisition of Auto Labs. This AI-driven platform is dedicated to optimizing fixed operations and enhancing customer experiences for automotive dealerships.

A Game Changer in the Automotive Software Landscape

Kenect, which caters to the needs of over 10,000 dealerships across North America, sees this acquisition as a pivotal step in evolving its solution portfolio. By integrating Auto Labs' advanced technology into its existing framework, Kenect intends to redefine how dealerships interact with their customers.

The merger will introduce a range of innovative tools powered by conversational and generative AI. These include features such as Automated Service Scheduling, Video Multi-point Inspections, Recall Mining, and Telephony solutions. With these additions, dealerships can engage customers more effectively and improve service staff's operational efficiency, ultimately reducing burnout in high-pressure environments.

Remarks from Leadership

Daniel Gonzales, CEO of Auto Labs, emphasized the benefits of this collaboration, stating, “By joining forces with Kenect, we will help dealerships maximize profitability.” As dealerships face increasing pressure to enhance their service departments' revenues, the integration of AI technologies comes at a critical time.

Shaun Sorensen, the CEO of Kenect, echoed this sentiment, asserting that “we're shaping the future of AI-powered dealership engagement” through this acquisition. The combination of Kenect's existing solutions with Auto Labs’ innovative technologies promises to maximize customer lifetime value and support Fixed Operations OEM programs.

Enhancing Customer Engagement and Financial Performance

The acquisition equips Kenect with the ability to optimize the utilization of service lanes, thereby improving customer retention and driving substantial revenue growth for its dealership clients. Daniel Gonzales highlighted a long-standing challenge within the automotive industry: the disconnection between variable and fixed operations, which has hindered revenue potential for many dealerships.

He stated, “By joining forces with Kenect, we will close this gap and help dealerships reach their profit-maximizing potential across the entire customer lifecycle.” This strategic partnership positions Kenect and Auto Labs to drive innovation at scale, changing the way dealerships manage overall customer relationships and service workflows.

The Road Ahead

Both companies aspire to create a seamless, integrated experience for dealerships. Their combined efforts will result in a single, comprehensive platform for customer engagement, effective AI-driven service scheduling, brand management, and enhanced customer experience solutions.

As the automotive industry continues to evolve with advanced technologies, Kenect and Auto Labs stand at the forefront of this change, ready to lead the adoption of AI in dealership operations. The financial specifics of this acquisition remain undisclosed, but the expected impact on the marketplace is undeniably significant. For more information on Kenect and its offerings, visit www.kenect.ai.

About the Companies

Kenect: Known for its SaaS solutions tailored for dealerships, Kenect specializes in customer engagement and reputation management.

Auto Labs: A trailblazer in the realm of AI-driven service scheduling and automation, Auto Labs provides scalable solutions focused on customer experience management within dealership fixed operations.