Thinca Unveils Significant Upgrades to Its Kaiwa Cloud Communication Platform

Thinca, a company specializing in the development and sales of the communication platform Kaiwa, headquartered in Chiyoda City, Tokyo, has announced a substantial upgrade to its AI-powered task extraction feature. Starting from January 26, 2026, the company will offer these enhancements at no additional cost to current users.

The recent updates aim to streamline the management of tasks generated during voice calls. Previously, users had to manually check each call history to identify tasks, risking critical oversights. The upgraded features now consolidate these tasks into a single interface, providing the ability to categorize them into statuses such as 'Not Started,' 'In Progress,' or 'Completed.' This change is expected to enhance team efficiency and minimize missed tasks in telephone operations.

Background and Purpose of the Update

The earlier functionality of Kaiwa was limited to visualizing tasks that emerged during calls. Following this, users often relied on other tools for tracking task execution, which posed risks of lost tasks and incomplete follow-ups. This upgrade addresses these challenges by integrating task management directly into the Kaiwa platform. This allows for a seamless flow from task discovery to completion, helping eliminate manual entry mistakes and improve customer service reliability.

Key Features and Benefits of the Upgrade

With the upgrade, users can manage automated tasks from the AI on their management dashboard after a call concludes. Here’s a closer look at the main functionalities:

1. Automated Task Listing: The AI will compile extracted tasks into a structured list automatically. This alleviates the burden of manual entry, preventing human error caused by oversight.

2. Status Management: Users can view a comprehensive list of tasks within the 'Task Management Screen.' Each task can be tagged with a status like 'Not Started,' 'In Progress,' 'Completed,' or 'Withdrawn.' Additionally, tasks can be assigned to specific team members, clarifying who is responsible for what within the team.

3. Task Visualization for Efficient Management: Administrators can quickly assess the collective workload and outstanding tasks of their teams. This visibility allows for rapid identification of cases that may require follow-up without having to sift through individual call logs, significantly reducing management time and costs.

With these enhancements, Thinca aims to further elevate the quality of communication between businesses and their customers, ultimately supporting comprehensive business growth for all its clients.

About Kaiwa

Kaiwa is a next-generation communication platform that manages conversations with clients securely in the cloud. It organizes communication history across various channels—including phone calls, emails, SMS, and LINE—by customer, facilitating easy reference for anyone involved, thereby reducing reliance on individual expertise. All phone calls can be recorded without time limitations, and the platform employs AI to automatically transcribe and summarize conversations for added convenience. Moreover, the system assesses calls for potential complaints or quality of service, thereby lightening the load of customer service tasks and ensuring high-quality engagements.

Since its launch in August 2014, Kaiwa has been adopted by over 3,000 companies and 6,000 locations, boasting an impressive retention rate of 99.9%. Recently, it received accolades such as the '2023 Winter Leader' in the CTI category from the ITreview Grid Award and received the 'Good Service' and 'No. 1 in Customizability' accolades in the Boxil SaaS Award for Call Center Systems (Inbound).

For more information on Kaiwa, visit Kaiwa Cloud Official Website.

About Thinca

- Company Name: Thinca Inc. (TSE Growth: 149A)
- CEO: Takahiro Ejiri
- Headquarters: 10th Floor, Hirose Building, 3-17 Kanda Nishikicho, Chiyoda City, Tokyo 101-0054
- Established: January 8, 2014
- Business Activities: System planning, development, and operation utilizing IT, planning and development of cloud service products, consulting on IT service usage
- Capital: 394 million JPY
- Employees: 71 (as of September 2025)
- Website: Thinca Official Website